Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jorge Fernandez

Huntington Beach

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

36
36
years of professional experience

Work History

Store Manager

Rite-Aid Pharmacy
11.1989 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

High School Diploma -

Magnolia High School
Anaheim, CA
06-1990

Skills

  • Service excellence
  • Critical thinking for problem-solving
  • Customer engagement
  • Proficient in task management
  • Efficient store operations
  • Mentorship development
  • Skilled in leading teams
  • Optimistic attitude
  • Inventory control
  • Retail merchandising
  • Product inventory optimization
  • Inventory management
  • Goal setting and evaluation
  • Payroll administration
  • Strategic development

Accomplishments

  • Exceeded monthly store sales goals 8 months in a row.
  • Managed a store that exceeded company expectations in every category during the 1st quarter.

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Rite-Aid Pharmacy
11.1989 - Current

High School Diploma -

Magnolia High School

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Jorge Fernandez