Jorge De Leon
Twentynine Palms,CA
Summary
Dynamic and results-driven Dispatcher with extensive experience at First Student Transportation. Expert in driver communication and workflow prioritization, ensuring timely and safe transport. Proven ability to resolve issues effectively while maintaining positive customer relations. Skilled in payroll policies and new hire processing, contributing to operational excellence and team efficiency.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
20
20
years of professional experience
Work History
Dispatcher
First Student Transportation
04.2023 - Current
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
- Directed dispatching, routing, and tracking of 70 fleet vehicles.
- Produced and mailed invoices, payment reminders, and financial notices.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
Dispatcher
Student Transportation of America, STA
02.2015 - 03.2023
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
- Directed dispatching, routing, and tracking of 70 fleet vehicles.
- Produced and mailed invoices, payment reminders, and financial notices.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
School Bus Driver
Bright Future Academy
05.2012 - 11.2014
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, California and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Truck Driver
Werner Enterprises
01.2011 - 02.2012
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
Assistant Manager
City Trends
03.2009 - 12.2010
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
OTR Truck Driver
Swift Transportation
07.2008 - 03.2009
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Completed multi-day and overnight trips every month.
- Operated with safety and skill to avoid accidents and delays.
Assistant Manager
Goodwill Industries Store & Donation Center
02.2005 - 03.2008
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Santiago High School
Corona, CA06-2023
Skills
- Driver communication
- Workflow prioritization
- Prioritizing calls
- Decision-making
- Spanish translation
- Simultaneous interpretation
- New employee processing
- Payroll policies and procedures
- New hire processing
Languages
Spanish
Full Professional
Timeline
Dispatcher
First Student Transportation
04.2023 - Current
Dispatcher
Student Transportation of America, STA
02.2015 - 03.2023
School Bus Driver
Bright Future Academy
05.2012 - 11.2014
Truck Driver
Werner Enterprises
01.2011 - 02.2012
Assistant Manager
City Trends
03.2009 - 12.2010
OTR Truck Driver
Swift Transportation
07.2008 - 03.2009
Assistant Manager
Goodwill Industries Store & Donation Center
02.2005 - 03.2008
High School Diploma -
Santiago High School
Similar Profiles
Jean DuclairJean Duclair
School Bus Driver at First Student TransportationSchool Bus Driver at First Student Transportation
Anthony ThomasAnthony Thomas
School Bus Driver at First Student TransportationSchool Bus Driver at First Student Transportation
Rebecca GallardoRebecca Gallardo
School Bus Driver at First Student TransportationSchool Bus Driver at First Student Transportation