Jorge Cortez
Pasadena
Summary
Exceptional Hotel Management Executive and talented leader with 15 years of experience applying high level planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Hyatt Place Pasadena
03.2023 - Current
- Supervised operations staff and kept employees compliant with Hyatt Place brand standards, company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Director of Food and Beverage
Sheraton Pasadena
07.2022 - 01.2023
- Ensured adherence to Marriott and Sheraton brand standards.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost department performance, streamline processes for efficiency
- Managed all Food & Beverage Operations; Culinary, Banquets and Outlets.
- Develop a marketing plan to help drive outlet revenue and develop the food and beverage department all while staying up to par with current food and beverage trends.
- Partner with sales and marketing to develop revenue driving marketing strategies to prospect new business and drive revenue towards group and catering business.
- Develop standard operating procedures to maintain consistency in food, service, and cleanliness. Develop associates with customized plans to help team members reach their full potential and execute service at a high level.
- Created menus for all outlets: Restaurants, Bar, In Room Dining and Banquets
General Manager
Brighton Hotel Management
02.2021 - 07.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed day to day operations; including accounting procedures, sales prospecting, and human resource responsibilities.
- Worked with regional team to drive revenue through areas such as group sales, OTAs and hotel promotions.
- Managed cost controls for hotel operating supplies and employee labor based on P&L and forecast adjustments.
- Managed guest relations to ensure high level of guest satisfaction while maintaining high guest satisfaction scores.
- Worked with Hyatt team to ensure brand consistency is present in the property.
Director of Food & Beverage
Brighton Hotel Mangement
05.2015 - 04.2020
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost department performance, streamline food prep processes and reduce waste.
Banquet Captain
Sheraton Fairplex Hotel & Conference Center
09.2011 - 04.2015
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Education
Bachelor of Arts - Project Management
Devry
Skills
- Bilingual in Spanish and English
- Data Analysis
- Organizational Management
- Performance Monitoring
- Program Administration
Timeline
Operations Manager
Hyatt Place Pasadena
03.2023 - Current
Director of Food and Beverage
Sheraton Pasadena
07.2022 - 01.2023
General Manager
Brighton Hotel Management
02.2021 - 07.2022
Director of Food & Beverage
Brighton Hotel Mangement
05.2015 - 04.2020
Banquet Captain
Sheraton Fairplex Hotel & Conference Center
09.2011 - 04.2015
Bachelor of Arts - Project Management
Devry
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