Jorge Capistran

• Supervised daily operations and workflow of package handling and delivery teams.
• Trained new employees on safety procedures and operational protocols to enhance team compliance and reduce incidents.
• Coordinated logistics for timely processing of shipments and deliveries, ensuring customer satisfaction and operational efficiency.

Responded to hazardous material incidents by following safety protocols and coordinating with emergency services.

• Resolved operational issues by collaborating with cross-functional teams effectively.
• Ensured compliance with company policies and local regulations in all activities.
• Addressed employee issues in a timely manner while maintaining a professional attitude at all times.
• Implemented safety protocols to protect employees from injury while performing their duties.
• Resolved customer complaints promptly and professionally using conflict resolution skills.
• Developed strategies to improve customer service standards, increase productivity, reduce costs and maximize profits.
• Supervised business office staff and administrators, driving office operations.

• Supervised daily operations and workflow of package handling and delivery teams.
• Trained new employees on safety procedures and operational protocols.
• Coordinated logistics to ensure timely processing of shipments and deliveries.
• Implemented process improvements to enhance efficiency in sorting operations.
• Conducted performance evaluations and provided constructive feedback to staff members.
• Resolved operational issues by collaborating with cross-functional teams effectively.
• Ensured compliance with company policies and local regulations in all activities.
• Monitored staff performance to ensure compliance with company policies and procedures.
• Coordinated team meetings to discuss progress, brainstorm ideas, address problems and develop solutions.
• Implemented safety protocols to protect employees from injury while performing their duties.
• Resolved customer complaints promptly and professionally using conflict resolution skills.
• Managed payroll systems including tracking hours worked and calculating wages owed.