JORGE BALCAZAR
Milton,Canada
Summary
Dynamic and results driven with a strong foundation in market research, customer engagement, and brand strategy. Skilled in digital marketing, social media management, and sales techniques to drive revenue growth and enhance brand awareness. Adept at building relationships, negotiating deals, and identifying business opportunities. Passionate about innovation, customer-centric solutions, and achieving measurable business outcomes.
Overview
19
19
years of professional experience
Work History
Receptionist / Customer Service
Amazing Pet Grooming
06.2024 - Current
- Make/ Answer phone calls, emails, and messages promptly
- Key holder (Opening/closing the shop)
- Make calls to promote offers
- Schedule appointments
- Receive payments
- Provide information about grooming services, prices, and policies
- Handle inquiries and resolve customer concerns or complaints courteously
Groomer Assistant / Daycare Attendant
Amazing Pet Grooming
10.2023 - 05.2024
- Welcome and greet customers and their pets warmly and professionally upon arrival
- Discuss pet grooming needs with the owners
- Record information about a pet's disposition
- Supervise and monitor pets during playtime to ensure their safety and well-being
- Communicate effectively with pet owners regarding their pet's behavior, activities, and any concerns
- Collaborate with team members to ensure a smooth and enjoyable experience for both pets and their owners
- Treat pets in a delicate way, with respect always
Sales Assistant
Arte & Barro
02.2014 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites
- Assist customers with prompt and polite support
- Remained calm and poised in high stress and dynamic environment to promote service to customers and staff
- Established rapport with customers using active listening and people skills
- Ready to answer customer questions to share information about products, availability, and pricing
Sourcing Coordinator
Novica
02.2010 - 01.2014
- Company Overview: www.novica.com
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes
- Maintained documentation for all purchases
- Accepted and processed supply requests from staff and placed orders per procedures
- Researched new vendors and partners to obtain most cost-effective pricing for goods
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
- Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain
- Www.novica.com
Production Assistant
Arte & Barro
06.2006 - 12.2009
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment
- Stay alert, active and ready to respond to any request at any time using variety of available resources
- Supported current production needs by moving items between equipment, conveyors, and staging areas
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage
Education
Diploma - Business- Sales and Marketing
Niagara College
Toronto, ON04.2025
Skills
- Sales & Business Development
- Digital Marketing
- Social Media Marketing
- Customer Relationship Management (CRM)
- Communication & Presentation
- Problem-Solving & Critical Thinking
- Leadership & Teamwork
- Creativity & Innovation
- Networking & Relationship Building
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Receptionist / Customer Service
Amazing Pet Grooming
06.2024 - Current
Groomer Assistant / Daycare Attendant
Amazing Pet Grooming
10.2023 - 05.2024
Sales Assistant
Arte & Barro
02.2014 - 06.2023
Sourcing Coordinator
Novica
02.2010 - 01.2014
Production Assistant
Arte & Barro
06.2006 - 12.2009
Diploma - Business- Sales and Marketing
Niagara College
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