Jorge Arreguin
Santa Clarita
Summary
Proven leader in asset protection at Nordstrom Inc., adept in security systems management and fostering team collaboration. Streamlined investigations and reduced theft through innovative risk management and training programs, enhancing store profitability and safety. Skilled in physical security and effective communication, achieving significant improvements in asset optimization and incident reporting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Nordstrom Inc.
06.2023 - Current
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
Asset Protection Assistant Manager
Nordstrom Inc.
04.2022 - 06.2023
- Streamlined internal investigations process to quickly resolve cases of employee theft or policy violations.
- Contributed to the development of risk management plans, addressing potential threats to physical assets as well as intangible assets such as confidential information and brand reputation.
- Enhanced store security by implementing comprehensive surveillance and monitoring systems.
- Implemented advanced technology solutions for effective real-time tracking of high-risk merchandise within the store.
- Collaborated with store management to ensure a cohesive approach to asset protection and loss prevention efforts.
- Assisted in recruiting, training, and managing asset protection team members for optimal performance and results.
- Improved employee safety through the development and enforcement of workplace safety policies and procedures.
- Increased overall store profitability by identifying trends in theft and fraud, leading to targeted prevention measures.
- Provided expert guidance on product placement strategies aimed at deterring potential theft or damage while maintaining aesthetics appeal within the store environment.
- Maintained detailed records of incidents, investigations, and resolutions for future reference and analysis purposes.
Asset Protection Agent
Nordstrom Inc.
08.2021 - 03.2022
- Improved interdepartmental communication by fostering strong relationships between asset protection and store operations teams.
- Facilitated training sessions for new hires on company policies and procedures related to asset protection and safety measures.
- Reduced inventory shrinkage by implementing effective asset protection strategies.
- Responded quickly to any potential breaches in security, minimizing the impact of loss or damage.
- Conducted thorough investigations into employee theft, resulting in appropriate disciplinary actions.
- Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
- Analyzed incident reports to identify trends and develop targeted strategies for mitigating future risks.
- Maintained safe environment for customers and store employees by monitoring and correcting safety concerns and guiding customer traffic.
- Enhanced store security by conducting regular audits and inspections.
Loss Prevention Agent
Nordstrom Inc.
11.2020 - 08.2021
- Improved overall store safety for employees and customers through regular security monitoring and reporting.
- Contributed to a positive shopping experience for patrons by addressing concerns or questions related to store security measures.
- Reviewed CCTV footage regularly, identifying suspicious behavior patterns for further investigation or action.
- Conducted exit interviews with apprehended shoplifters to gather intelligence on theft techniques and patterns, informing future prevention efforts.
- Enhanced loss prevention strategies by collaborating with management to develop effective policies and procedures.
- Reduced inventory shrinkage by conducting thorough store audits and identifying security gaps.
Security Ambassador 2
Nordstrom Inc.
07.2020 - 11.2020
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
- Enhanced overall security by conducting thorough patrols and identifying potential threats.
- Conducted regular security audits to ensure compliance with established standards and identify areas for improvement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Security Ambassador
Nordstrom Inc.
03.2018 - 07.2020
- Responded quickly to emergencies, ensuring the safety of individuals and property.
- Maintained accurate records of daily activities, incidents, and relevant information pertaining to site security operations.
- Deescalated conflicts through effective communication skills and conflict resolution techniques.
- Provided exceptional customer service while maintaining a professional demeanor as the first point of contact for visitors.
- Collaborated with team members to develop and implement effective security procedures.
- Enhanced overall security by conducting thorough patrols and identifying potential threats.
- Assisted in maintaining a safe environment for guests and staff by promptly addressing concerns and incidents.
Education
Associate of Science - Sociology
College of The Canyons
Valencia, CA06.2020
Associate of Arts - Administration of Justice
College of The Canyons
Valencia, CA06.2020
High School Diploma -
Canyon High School
Canyon Country, CA06.2015
Skills
- Security Systems Management
- Internal Audits
- Case report writing
- Physical Security
- Incident Reporting
- Team Training
- Investigation techniques
- Risk Management
- Security management
- Asset Optimization
- Inventory Control
- Interviews and interrogations
Accomplishments
- Achieved Leader of the Quarter 1, 2024 helped with overlooking Inventory Control, assisting with RFID weekly, partnering up with Management to improve accuracy and focusing more on the business aspect of the company.
- MVP for Quarter 1 2024 through effectively helping with developing a skilled and proficient team which resulted in having the most cases in the company.
- 2 All-Star awards
Certification
- CPR
- Wicklander -Zulawski training
Languages
Spanish
Native or Bilingual
Timeline
Asset Protection Manager
Nordstrom Inc.
06.2023 - Current
Asset Protection Assistant Manager
Nordstrom Inc.
04.2022 - 06.2023
Asset Protection Agent
Nordstrom Inc.
08.2021 - 03.2022
Loss Prevention Agent
Nordstrom Inc.
11.2020 - 08.2021
Security Ambassador 2
Nordstrom Inc.
07.2020 - 11.2020
Security Ambassador
Nordstrom Inc.
03.2018 - 07.2020
Associate of Science - Sociology
College of The Canyons
Associate of Arts - Administration of Justice
College of The Canyons
High School Diploma -
Canyon High School
Similar Profiles
Josepf AlvaradoJosepf Alvarado
Faculties Technician 1 at Nordstrom Inc.Faculties Technician 1 at Nordstrom Inc.
Anaiya BernardoAnaiya Bernardo
Nordstrom Warehouse at Nordstrom Inc.Nordstrom Warehouse at Nordstrom Inc.
Samuel Z. Boakai Jr.Samuel Z. Boakai Jr.
Asset Protection Manager at Nordstrom Inc.Asset Protection Manager at Nordstrom Inc.
Luis Enrique Esquivel CardenasLuis Enrique Esquivel Cardenas
Operations Tech at Nordstrom Inc.Operations Tech at Nordstrom Inc.
Michael MartinezMichael Martinez
Sales Associate at Family BusinessSales Associate at Family Business