Jorge Antonio Torres Fernandez
San Ysidro
Summary
Dynamic professional with a proven track record in customer relationship building and enhancing customer experience. Skilled in fast decision-making and thriving under pressure. Excelled in identifying sales opportunities and fostering trust-based customer relationships, significantly contributing to team success. Expert in customer service and quick learning, ready to deliver exceptional results.
Overview
4
4
years of professional experience
Work History
Sales Representative
Sprint by 'Experts Choice'
San Diego
01.2020 - 04.2020
- Operated register, handled cash and processed credit card transactions.
- Negotiated deals and handled complaints or objections.
- Performed market research to identify potential sales opportunities.
- Analyzed market trends to identify potential sales opportunities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Listened to customer needs to identify and recommend best products and services.
Front Desk Clerk
The Atwood Hotel
San Diego
07.2019 - 12.2019
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Provided directions to nearby restaurants or other establishments as requested by guests.
Busser
Romesco Mexiterranean Bistro
Bonita
06.2018 - 12.2018
- Observed tables to tend to guest needs and identify customer service opportunities.
- Supported serving staff in delivering accurate and well-presented food orders.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Ensured that each table was properly set before seating guests.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
Manager
Fruit and Beyond
National City
04.2017 - 01.2018
- Build productive, trust-based relationships with customers.
- Health and safety of the workforce.
- Delegate responsibility, and expect accountability and regular feedback.
- Maintain employee work schedules, including assignments, job rotation, training, vacations, paid time off, telecommuting, coverage for absenteeism, and overtime scheduling.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Associate
Nautica
San Ysidro
11.2016 - 04.2017
- Build productive, trust-based relationships with customers.
- Team up with co-workers to ensure proper customer service.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Developed trusting relationships with customers by making personal connections.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
Sales Associate
Adidas
San Ysidro
11.2015 - 01.2016
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers' needs, and provide assistance and information on product features.
- Team up with co-workers to ensure proper customer service.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
Education
Associate of Arts -
Southwestern College
San Diego, CA07-2028
High School Diploma -
Cetys Universidad
Tijuana, Baja California06.2013
Skills
- Customer experience enhancement
- Customer relationship building
- Fast decision making
- Extremely quick learner
- Working under pressure
Personal Information
Date of Birth: 12/08/94
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Sales Representative
Sprint by 'Experts Choice'
01.2020 - 04.2020
Front Desk Clerk
The Atwood Hotel
07.2019 - 12.2019
Busser
Romesco Mexiterranean Bistro
06.2018 - 12.2018
Manager
Fruit and Beyond
04.2017 - 01.2018
Sales Associate
Nautica
11.2016 - 04.2017
Sales Associate
Adidas
11.2015 - 01.2016
Associate of Arts -
Southwestern College
High School Diploma -
Cetys Universidad