Jorge Alvarado
Solutions Architect
Toronto,Ontario
Summary
With Nearly 20 years of experience delivering enterprise IT solutions that drive business outcomes. Expert at bridging business strategy with technical execution to modernize IT environments, reduce operational risk, and accelerate digital transformation goals. Trusted advisor with a track record of simplifying complexity, optimizing costs, and aligning solutions with measurable business results.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Solutions Architect - Cloud and Colocation
Rogers Communications
01.2016 - Current
- Provide technical leadership for all opportunities related to Cloud, Data Center, DRaaS, Backup and Managed/Professional services. My focus is on commercial and strategic organizations, acquiring new business as well as expanding relationships with our existing customer base.
- My specialty involves meeting with stakeholders to understand their business, gathering data and provide end state solutions that help them grow and overcome challenges. Solutions are often custom and require that I piece together many complex technologies together to deliver the end-result.
- I'm customer-focused, strategic, and diligent which helps the teams I support achieve positive results on a sustained basis.
- Aside from being a technical resource, I prepare and deliver presentations and result in new generated revenue.re
- Responsible for approx. 500 customers and have successful converted countless customers from colocation into full cloud
Senior Platform Specialist
Rogers Communications
08.2014 - 01.2016
- Led operations for in-home set top cable boxes across Ontario and Atlantic regions.
- Managed vendor relationships, resolved bugs, and enhanced customer satisfaction. Directed complex service restoration efforts and collaborated with engineering on technology roadmaps.
Manager, Media Infrastructure
Rogers Communications
07.2013 - 08.2014
- Delivering and planning innovative solutions and next generation infrastructure from design stage to production release supporting Rogers robust business needs.
- Manage ongoing and new relationships with software and hardware vendors to meet industry standards and evolving technologies.
- Was a Key player in innovating datacenter solutions that resulted in a $5.3 M capital savings. Highly involved in the architecture and design & planning of storage, compute and network requirements.
- Was responsible of Delivering Rogers First Over the Top Video Services.
Infrastructure & Operations
Rogers Communications
05.2010 - 07.2013
- Responsible for Infrastructure & Technical Operations of all applications and workflows enabling cross-platform streaming of aggregated content onto a variety of end-user device platforms on Rogers AnyPlaceTV – Online/Broadband, Mobile (Tablets & Smartphones – iOS & Android), Xbox and Smart-TVs.
- Successfully migrated all of RAPTV infrastructure from a 3rd party hosting service to Rogers Data Centers in record time with $2M/year OpEx savings enabling growth.
- Developed and maintained HA and Hybrid solutions for content acquisition, transcoding, digital rights management, security, storage, publishing and streaming – using a combination of enterprise and in-house developed applications, workflows and standards – with a system capacity to support ~3000 real-time hours of content per month across all delivery platforms and with a streaming success rate of >= 99.9 %.
Digital Media Engineer
NBC Universal
06.2008 - 06.2010
- Provided high-level analysis, implementation, and global escalation support for NBC News, Telemundo, and Universal Studios. Managed mission-critical global data logistics, live streaming, and VOD solutions, including the 2010 Vancouver Winter Olympics, 2009 Presidential Inauguration, and 2008 Beijing Olympics.
Skills
- Strong understanding of Co-location, Cloud, Networking & Managed Services
- Product Strategy & Roadmap Development
- Leadership & Team Mentorship
- Enterprise Architecture & Solution Design
- Technical Pre-Sales & RFP/RFI Support
- Cost Optimization & TCO Analysis
- Technical Documentation & Architecture Diagrams
Key Value Propositions
- Product Strategy & Roadmap Development: Translates market trends (cloud, hybrid cloud, edge computing) and business goals into actionable, multi-year product roadmaps for colocation, cloud, and emerging services.
- Financial & Commercial Ownership: Builds robust business cases, ROI, and TCO analyses for new offerings, achieving significant cost optimization.
- Enterprise Architecture & Solution Design: De-risks complex deployments and ensures product scalability by providing technical leadership and end-to-end solution design expertise for core data center and cloud offerings.
- Cross-Functional & Executive Alignment: Drives product success by working closely with Sales, Engineering, and executive leadership, serving as a trusted advisor to align solutions with measurable business results and generate revenue.
- Leadership & Team Mentorship: Builds trust and long-term partnerships through transparency, responsiveness, and expertise, mentoring teams to achieve sustained positive results.
Timeline
Solutions Architect - Cloud and Colocation
Rogers Communications
01.2016 - Current
Senior Platform Specialist
Rogers Communications
08.2014 - 01.2016
Manager, Media Infrastructure
Rogers Communications
07.2013 - 08.2014
Infrastructure & Operations
Rogers Communications
05.2010 - 07.2013
Digital Media Engineer
NBC Universal
06.2008 - 06.2010