Resourceful crew member with extensive experience in customer service and team collaboration. Proven ability to train new employees and streamline operations, contributing to a positive work environment and enhanced customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew Member
Bakers Drive Thru
San Bernardino
01.2019 - Current
Janitorial Duties such as drain cleaning, mopping, cleaning restrooms, replacing and cleaning soda bibs, taking out trash and using Fifi Method for food products.
Assisted in training new crew members on standard procedures.
Has built rapport with customers and knows them by name or has them feel welcome
Integrated a system for locating products more easily for fellow employees
First-hand experience of being Calm under pressure and in a near-death situation.
Crew Member
El Cachanilla
San Bernardino
03.2014 - 08.2017
Resolved customer complaints in a professional manner.
Took orders from patrons and input selections into store computer system.
Answered phone calls promptly to provide accurate information about menu items or prices.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA
06-2017
Some College (No Degree) - Business Administration
San Bernardino Valley College
San Bernardino, CA
Skills
Customer service (8/10)
Product knowledge (6/10)
Order processing (6/10)
Inventory management (85/10)
Training new employees (5/10)
Conflict resolution (7/10)
Cash handling (9/10)
Effective communication (7/10)
Problem solving (7/10)
Leadership qualities (7/10)
Flexible schedule (95/10)
Safe food handling (9/10)
Telephone etiquette (4/10)
Teamwork and collaboration (10/10)
Languages
Spanish
Professional
Certification
Class C Driver's License
Timeline
Crew Member
Bakers Drive Thru
01.2019 - Current
Crew Member
El Cachanilla
03.2014 - 08.2017
High School Diploma -
Arroyo Valley High School
Some College (No Degree) - Business Administration