Jorge Alcaraz
San Bernardino
Summary
Resourceful crew member with extensive experience in customer service and team collaboration. Proven ability to train new employees and streamline operations, contributing to a positive work environment and enhanced customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew Member
Bakers Drive Thru
San Bernardino
01.2019 - Current
- Janitorial Duties such as drain cleaning, mopping, cleaning restrooms, replacing and cleaning soda bibs, taking out trash and using Fifi Method for food products.
- Assisted in training new crew members on standard procedures.
- Has built rapport with customers and knows them by name or has them feel welcome
- Integrated a system for locating products more easily for fellow employees
- First-hand experience of being Calm under pressure and in a near-death situation.
Crew Member
El Cachanilla
San Bernardino
03.2014 - 08.2017
- Resolved customer complaints in a professional manner.
- Took orders from patrons and input selections into store computer system.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06-2017
Some College (No Degree) - Business Administration
San Bernardino Valley College
San Bernardino, CASkills
- Customer service (8/10)
- Product knowledge (6/10)
- Order processing (6/10)
- Inventory management (85/10)
- Training new employees (5/10)
- Conflict resolution (7/10)
- Cash handling (9/10)
- Effective communication (7/10)
- Problem solving (7/10)
- Leadership qualities (7/10)
- Flexible schedule (95/10)
- Safe food handling (9/10)
- Telephone etiquette (4/10)
- Teamwork and collaboration (10/10)
Languages
Spanish
Professional
Certification
Class C Driver's License
Timeline
Crew Member
Bakers Drive Thru
01.2019 - Current
Crew Member
El Cachanilla
03.2014 - 08.2017
High School Diploma -
Arroyo Valley High School
Some College (No Degree) - Business Administration
San Bernardino Valley College