Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jordyn Scharlé

Edmonton,AB

Summary

Jordyn is a collaborative leader and talented manager with a dedication to promoting engaged co-workers and empowering work culture. She is skilled in resolving challenges with guests and delivers exceptional service with a drive for cultivating guest loyalty. She has a willingness to take on added responsibilities to meet team goals. She is a diligent trainer and performance mentor eager to help in co-workers development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

Earls Kitchen + Bar
05.2023 - Current
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

Front of House Manager, Server, and Bartender

Original Joes
01.2021 - 05.2023
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities.
  • Inspected bar stocks to identify shortages, replenish supply and maintain consistent inventory.

Front of House Manager, Server, Expo and Hostess

State And Main Kitchen + Bar
08.2017 - 01.2020
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.

Server

Earls Kitchen + Bar
01.2019 - 05.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate

Nine West
04.2017 - 07.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Lunchroom Supervisor

Victoria School of the Arts
01.2016 - 01.2018
  • Monitored student behavior and implemented corrective actions.
  • Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.

Education

Bachelor of Arts - Philosophy With A Minor in Human Resources

Grant MacEwan University
Edmonton, AB
04.2025

Diploma in Vocal Performance -

Grant MacEwan University
Edmonton, AB
04.2022

Triple Threat Program -

Randolph College For The Performing Arts
Toronto, ON

High School Diploma -

Victoria School of The Arts
Edmonton, AB
01.2018

Skills

  • Performance Monitoring
  • Inventory Management
  • Guest Complaint Resolution
  • Team Member Development
  • Facilitating Team Goals
  • Scheduling
  • Cost and Financial Management
  • Training Employees

Certification

  • Advanced Food Safety Certification
  • Proserve Certification
  • Canadian Red Cross First Aid & CPR/AED Level C Certification
  • Class 5 drivers license


References

Erin Howard              Earl's Restaurant General Manager

780-902-8845

ehoward@earls.ca


Ally Stone                 Former Original Joe's Regional Manager

780-278-5843

ally@theinspiredleader.com


Hadley Mann            State and Main Regional Manager

780-935-3308

hmann@franworks.com


Timeline

Guest Experience Manager

Earls Kitchen + Bar
05.2023 - Current

Front of House Manager, Server, and Bartender

Original Joes
01.2021 - 05.2023

Server

Earls Kitchen + Bar
01.2019 - 05.2019

Front of House Manager, Server, Expo and Hostess

State And Main Kitchen + Bar
08.2017 - 01.2020

Sales Associate

Nine West
04.2017 - 07.2017

Lunchroom Supervisor

Victoria School of the Arts
01.2016 - 01.2018

Bachelor of Arts - Philosophy With A Minor in Human Resources

Grant MacEwan University

Diploma in Vocal Performance -

Grant MacEwan University

Triple Threat Program -

Randolph College For The Performing Arts

High School Diploma -

Victoria School of The Arts
Jordyn Scharlé