Jordynn MacDonald
Toronto,ON
Summary
Hospitality professional with proven ability to enhance dining experiences through efficient table maintenance and support to waitstaff. Known for adaptability and reliability in high-paced environments, contributing to cohesive team dynamic. Brings strong organizational skills and customer-focused approach to ensure guest satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Best Western Inn on the Bay
09.2023 - 04.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables simultaneously, prioritizing guest needs and enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation consistency.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Preparing my own drinks as no bartender was present during my time as an employee.
Babysitter
Brittany Spears
09.2020 - 06.2024
- Supervised daily activities, ensuring safety and engagement for children.
- Developed creative play activities to stimulate cognitive and social skills.
- Administered first aid and managed minor injuries with promptness and care.
- Coordinated schedules and routines, adapting to children's needs effectively.
Busser/Hostess
Best Western Inn on the Bay
07.2022 - Current
- Cleared and reset dining tables efficiently to prepare for incoming guests.
- Assisted servers by delivering food and beverages promptly, enhancing guest satisfaction.
- Maintained cleanliness in dining areas, ensuring adherence to health and safety standards.
- Collaborated with kitchen staff to streamline service flow during peak hours.
Cashier
Vince's Kwik Mart
06.2021 - 06.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
Fitness Assistant
Sally MacDonald
09.2019 - 06.2020
- Implemented strategies for maintaining a clean and organized fitness environment.
- Resolved client concerns promptly, improving overall customer service experience.
- Monitored client progress and provided feedback to motivate goal achievement.
Education
High School Diploma -
Owen Sound District Secondary School
Owen Sound, ON06-2024
Skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- Food running
- Team collaboration
- Sales expertise
Languages
English
Certification
Red Cross Babysitting License
Smartserve
Timeline
Server
Best Western Inn on the Bay
09.2023 - 04.2025
Busser/Hostess
Best Western Inn on the Bay
07.2022 - Current
Cashier
Vince's Kwik Mart
06.2021 - 06.2022
Babysitter
Brittany Spears
09.2020 - 06.2024
Fitness Assistant
Sally MacDonald
09.2019 - 06.2020
High School Diploma -
Owen Sound District Secondary School
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