Jordynn Fraser
London
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated Team Player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service Desk Clerk
Food Basics
06.2016 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Monitored self-checkout systems and provided help in resolving complex problems.
Administrative Assistant Internship (Co-Op)
London Area Not For Profit Organization
05.2019 - 08.2019
- Created spreadsheets and reports, counted and recorded donations in Quickbooks.
- Managed phones, providing information as required, ot transferring calls to appropriate staff member.
- Assisted with charity events, designing, and distributing marketing flyers using MS Publisher.
- Managed office in the absence of the Office Coordinator.
Administrative Secretary
London Area Not For Profit Organization
02.2020 - 03.2021
- Provided occasional Administrative support to the President.
- Created MS Excel Spreadsheets to track memberships.
- Recorded accurate minutes at monthly Board Meetings.
- Drafted and edited professional correspondence.
- Assisted with event planning, coordination and set-up/take down,
Receptionist/Administrative Assistant
Allied Associates LLP
09.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors for appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Drafted correspondence and other documents for CEO, Managers and Accountants.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist/Administrative Assistant
Dillon Consulting Limited
05.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
College Diploma - Office Administration Executive
Fanshawe College
09.2020
High School Diploma -
Regina Mundi Catholic College
London, ON06.2017
Skills
- Customer Service
- Meeting Minutes
- Intuit QuickBooks
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Critical Thinking
- Answering Phones
- Business Correspondence
- Advanced Excel Spreadsheet Functions
- Multitasking and Time Management
Certification
Received 2019 Ontario Volunteer Award from local MP Office for outstanding achievement in community engagement.
Timeline
Receptionist/Administrative Assistant
Dillon Consulting Limited
05.2023 - 09.2023
Receptionist/Administrative Assistant
Allied Associates LLP
09.2021 - 03.2023
Administrative Secretary
London Area Not For Profit Organization
02.2020 - 03.2021
Administrative Assistant Internship (Co-Op)
London Area Not For Profit Organization
05.2019 - 08.2019
Cashier/Customer Service Desk Clerk
Food Basics
06.2016 - Current
College Diploma - Office Administration Executive
Fanshawe College
High School Diploma -
Regina Mundi Catholic College
Received 2019 Ontario Volunteer Award from local MP Office for outstanding achievement in community engagement.
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