Summary
Overview
Work History
Education
Skills
Languages
Certification
VOLUNTEER
References
Timeline
Generic

Jordyn Speakman

Victoria,BC

Summary

Dedicated and hardworking student with over five years of customer relations experience. Flourishes in a fast-paced environment while seamlessly maintaining a positive and engaging personality. An adaptable professional with expertise in team collaboration, conflict resolution, and absorbing constructive criticism to ensure continual growth as an employee and a person.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Cora Breakfast And Lunch
04.2023 - Current
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Junior Immigration Legal Assistant

IMM Recruitment
05.2022 - 04.2023
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
  • Maintained strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
  • Developed expertise in various types of immigration matters including family-based petitions, asylum cases, and employment visas through hands-on experience.

Server

Nori Japanese Restaurant
04.2018 - 06.2021
  • Served lunch and dinner to 60-100 customers per day in the Islands highest ranked sushi restaurant.
  • Maintained a positive and welcoming demeanour while handling tasks within a fast-paced environment.
  • Addressed language barriers with patience, and kindness to ensure a positive customer experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor of Arts - Political Science

University of Victoria
Victoria, BC
04.2025

High School Diploma -

Wellington Secondary School
Nanaimo, BC
01.2021

Skills

  • Client Relations Skills
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Critical Thinking
  • Active Listening
  • Team Collaboration
  • Energetic and Enthusiastic

Languages

English
Native or Bilingual
Spanish
Limited Working

Certification

  • Healthy Relationships , Red Cross, 2021
  • Worksite Safety , WHIMIS, 2021
  • Serving it Right , Responsible Service BC, 2020

VOLUNTEER

  • Assisted with fundraising for eight years, helping raise over $125,000 for cancer research on Vancouver Island, BC Cancer Foundation
  • Volunteering every christmas season manning kettlebettle stands since 2015, Salvation Army
  • Volunteering every christmas season sorting perishable and non-perishable donations since 2016, Loaves and Fishes

References

References available upon request.

Timeline

Server

Cora Breakfast And Lunch
04.2023 - Current

Junior Immigration Legal Assistant

IMM Recruitment
05.2022 - 04.2023

Server

Nori Japanese Restaurant
04.2018 - 06.2021

Bachelor of Arts - Political Science

University of Victoria

High School Diploma -

Wellington Secondary School

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Jordyn Speakman