Jordyn MacDonald
Chilliwack,BC
Summary
Skilled beauty professional with expertise in nail care, nail art, and delivering exceptional customer service. Maintains impeccable sanitation standards and consistently creates personalized experiences that surpass client expectations. Strong collaborator who easily adapts to changing needs, ensuring consistent and high-quality results. Recognized for reliability, creativity, and exceptional attention to detail in providing manicures, pedicures, and nail enhancements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OWNER/OPERATOR
MYSTIC VISIONS
03.2020 - Current
- Co-owner of a local crystal business specializing in gem sales, managing product selection and customer interactions.
- Hosted weekly online live sales, enhancing customer engagement and sales volume.
- Handled all financial transactions, including invoicing and cash management, ensuring accuracy and efficiency.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Customer Service Representative
DRAGONFLY ARTS & CRAFTS
09.2022 - 09.2023
- Provided exceptional customer service to store patrons, ensuring a positive shopping experience.
- Handled cash and POS transactions accurately as a keyholder, managing daily sales operations.
- Maintained store cleanliness and restocked supplies efficiently, contributing to a welcoming environment.
Customer Service Representative
AMETHYST BOOKS & ESSENCE
09.2019 - 12.2019
- Provided exceptional customer service in a retail environment, ensuring a positive shopping experience for many customers daily.
- Managed inventory levels and restocked supplies to maintain optimal store operations during peak holiday season.
- Assisted in store opening and closing procedures, contributing to efficient daily operations.
Education
Certified Nail Technician
Blanche MacDonald Centre
Vancouver, BC11-2024
Serving It Right
Online09.2023
Sardis Secondary School
Chilliwack, BC06.2019
Skills
- Artificial Nail Application
- Nail Art Design
- Gel Nail Extensions
- Acrylic Nail Extensions
- Manicure Techniques
- Pedicure Techniques
- Team Collaboration
- Time Management
- Client Consultation
- Health and Safety Compliance
- Sanitation procedures
- Appointment management
- Customer service
Leadership
I have worked hard over the last few years to follow my passion of understanding gems and specimens and have a new understanding and knowledge of what responsibilities there are for small business owners.
Languages
English
Accomplishments
Dynamic small business owner with over four years of experience in customer engagement, successfully hosting 500+ online sales that foster community connections through curated gem offerings.
Exceptional customer service skills, achieving a remarkable 99% satisfaction rate while efficiently managing cash transactions and store operations.
Detail-oriented multitasker, adept at creating a clean, inviting atmosphere that enhances the customer experience, reflecting the high standards of a nail care technician.
Certification
- Certified Nail Technician Blanche MacDonald Centre 2024
Timeline
Customer Service Representative
DRAGONFLY ARTS & CRAFTS
09.2022 - 09.2023
OWNER/OPERATOR
MYSTIC VISIONS
03.2020 - Current
Customer Service Representative
AMETHYST BOOKS & ESSENCE
09.2019 - 12.2019
- Certified Nail Technician Blanche MacDonald Centre 2024
Certified Nail Technician
Blanche MacDonald Centre
Serving It Right
Sardis Secondary School
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