Jordyn Evans
Abbotsford,BC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Silverdale Doggy Vacation Lodge
Mission , BC
2023.07 - Current
- Provided top-notch customer service to every customer and exceptional care to animals.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
Client Service Representative
WorkSafe BC
Richmond , BC
2022.12 - 2023.06
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Service Coordinator
WorkSafe BC
Richmond , BC
2021.12 - 2022.04
- Maintain ongoing contact with injured workers by managing various payments, scheduling appointments, and obtaining claims related information.
- Proactively manage administrative matters for Case Managers, pertaining to each claim.
- Keeping in regular contact with health care providers in regards to rehabilitative programs for workers. Confidentiality is pertinent for this.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Customer Care Agent
WorkSafe BC
Richmond , BC
2019.05 - 2021.12
- Field over 2,000 incoming calls from the call center queue. These calls can be from workers, employers, and health care providers and are to be kept confidential. Many phone calls are of a highly sensitive manner.
- Analyze, interpret, and relay claim file information to clients in a timely manner while maintaining confidentiality.
- Logged call information and solutions provided into internal database.
- Built long-term, loyal customer relations by providing top-notch service, account and service information.
Sales Associate
Holeshot Motorsports
Langley , BC
2015.01 - 2019.05
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Currently Studying Bachelors of Arts - Psychology
06.2023
Associates Degree - Law Enforcement
06.2018
- Canadian Criminal Justice
- Investigations
- Conflict and Negotiation
- Academic Writing
- Business Communications
- Report Note taking
- Critical Reading and Writing
- Aboriginal Justice
Skills
- Calm and Professional Under Pressure
- Dispute Mediation
- Public Safety
- Surveillance Technology
- Office Supplies and Inventory
- Business Administration
- Client Rapport-Building
- Communications Strategies
- Staff Development
- Verbal and Written Communication
- Sales Expertise
- Upselling Techniques
Certification
- Positive Reinforcement Dog Trainer
- Private Investigation
- Journalism course work
- CPR C + AED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager - Silverdale Doggy Vacation Lodge
2023.07 - Current
Client Service Representative - WorkSafe BC
2022.12 - 2023.06
Service Coordinator - WorkSafe BC
2021.12 - 2022.04
Customer Care Agent - WorkSafe BC
2019.05 - 2021.12
Sales Associate - Holeshot Motorsports
2015.01 - 2019.05
Thompson River University - Currently Studying Bachelors of Arts, Psychology
Justice Institute of British Columbia - Associates Degree, Law Enforcement
- Positive Reinforcement Dog Trainer
- Private Investigation
- Journalism course work
- CPR C + AED
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