Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordyn Arrowsmith

Calgary,AB

Summary

Experienced Customer Relations worker with a proven track record at Montgomery Wellness Centre, adept in CRM software and effective communication. Excelled in expanding customer bases by developing, qualifying and managing leads while maintaining exceptional service. Skilled in training teams and fostering key client relationships. demonstrating unparalleled conflict resolution and upselling techniques.

Overview

3
3
years of professional experience

Work History

Sales Manager

Montgomery Wellness Centre
Calgary, Alberta
02.2024 - 07.2024
  • Executed strategic sales plans to expand customer base and revenue.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Credit Agent

Omni Group
Calgary, AB
10.2023 - 02.2024
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Actively participated in developing strategies for improving customer relations.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Developed customer relationships and ensured satisfaction with services.
  • Identified potential buyers through cold calling.

Housekeeper

Lake Louise Ski Resort
Lake Louise
06.2023 - 09.2023
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Responded to requests from guests regarding housekeeping needs.

Client Experience Specialist

Shiftgrit Psychology
17th Avenue
08.2021 - 05.2023
  • Welcomed visitors, answered phone calls and responded to online customer inquiries.
  • Utilized various software programs such as CRM systems, databases, and spreadsheets to track customer interactions and store relevant data.
  • Provided exceptional customer service to clients by responding to inquiries, resolving complaints and addressing any other issues in a timely manner.
  • Communicated with internal departments regarding client inquiries and requests for additional services.

Education

Psychology -

Mount Royal University
Calgary
05.2020

GED -

Ernest Manning Highschool
Calgary
06.2016

Skills

  • Effective Communication
  • Knowledge of CRM Software Solutions
  • Microsoft Office, Google Workspace
  • Effective Upselling Techniques
  • Strategic Client Outreach
  • Ensuring Customer Satisfaction
  • Conflict Resolution Expertise
  • Analytical Problem-Solving
  • Product Sales Expertise
  • Employee Training
  • Office Administration
  • Telephone Communication

References

References available upon request.

Timeline

Sales Manager

Montgomery Wellness Centre
02.2024 - 07.2024

Credit Agent

Omni Group
10.2023 - 02.2024

Housekeeper

Lake Louise Ski Resort
06.2023 - 09.2023

Client Experience Specialist

Shiftgrit Psychology
08.2021 - 05.2023

Psychology -

Mount Royal University

GED -

Ernest Manning Highschool

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Jordyn Arrowsmith