Jordy Mendoza
Petaluma
Summary
Bilingual skilled HVAC Installer Apprentice and Customer Service Representative, adept in system installation and resolving high-stress situations, significantly enhanced client comfort and loyalty at Patriot Mechanical. Demonstrated expertise in ductwork installation and exceptional customer service, ensuring seamless system upgrades and maintenance. Proven ability to work overtime and handle emergency appointments, driving customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
HVAC Installer Apprentice
Patriot Mechanical
06.2022 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
Customer Service Representative
TJ Maxx.
02.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Casa Grande High School
Petaluma, CASkills
- System installation
- Ductwork installation
- Electrical wiring
- Sheet metal fabrication
- HVAC controls
- System troubleshooting
- Thermostat installation
- Blueprints and specifications
- Equipment replacement
- System maintenance
- Heating systems
- Unit installation
- Equipment installation
- Valid state driver's license
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
HVAC Installer Apprentice
Patriot Mechanical
06.2022 - Current
Customer Service Representative
TJ Maxx.
02.2020 - 02.2022
High School Diploma -
Casa Grande High School
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