Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordy Kalama

Toronto,ON

Summary

Relentless professional known for working hard. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

1
1
year of professional experience

Work History

Fraud Analyst

BMO Financial Group
06.2023 - Current
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Improved company''s risk management processes through continuous monitoring, detection, and reporting of fraudulent activities.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reduced instances of fraud by implementing thorough transaction analysis and investigation techniques.
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.

Assistant Department Manager

Farm Boy
Toronto,ON
03.2023 - 06.2023
  • Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
  • Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
  • Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
  • Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
  • Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.

Meat and Deli department manager

Food Basics Grocery Store
Toronto,ON
12.2022 - 03.2023
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Trained new employees in company policies, best practices, and procedures for handling meat products safely.
  • Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within the Meat Department.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Arts - Criminology

York University
Toronto, ON
06.2023

High School Diploma -

École Secondaire Catholique Saint Frère André
Toronto, ON
05.2017

Skills

  • Banking Operations
  • Fraud Detection and Prevention
  • KYC/KYT
  • Effective Communication
  • Attention to Detail
  • Critical Thinking
  • Customer Service
  • Interpersonal Skills
  • Risk Assessment
  • Investigation Techniques
  • Adaptability

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Fraud Analyst

BMO Financial Group
06.2023 - Current

Assistant Department Manager

Farm Boy
03.2023 - 06.2023

Meat and Deli department manager

Food Basics Grocery Store
12.2022 - 03.2023

Bachelor of Arts - Criminology

York University

High School Diploma -

École Secondaire Catholique Saint Frère André

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Jordy Kalama