Jordy Kalama
Toronto,ON
Summary
Relentless professional known for working hard. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
1
1
year of professional experience
Work History
Fraud Analyst
BMO Financial Group
2023.06 - Current
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Improved company''s risk management processes through continuous monitoring, detection, and reporting of fraudulent activities.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Reviewed transactions and receipts to identify any suspicious activity.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reduced instances of fraud by implementing thorough transaction analysis and investigation techniques.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
Assistant Department Manager
Farm Boy
Toronto,ON
2023.03 - 2023.06
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.
Meat and Deli department manager
Food Basics Grocery Store
Toronto,ON
2022.12 - 2023.03
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within the Meat Department.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Criminology
York University
Toronto, ON06.2023
High School Diploma -
École Secondaire Catholique Saint Frère André
Toronto, ON05.2017
Skills
- Banking Operations
- Fraud Detection and Prevention
- KYC/KYT
- Effective Communication
- Attention to Detail
- Critical Thinking
- Customer Service
- Interpersonal Skills
- Risk Assessment
- Investigation Techniques
- Adaptability
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Fraud Analyst
BMO Financial Group
2023.06 - Current
Assistant Department Manager
Farm Boy
2023.03 - 2023.06
Meat and Deli department manager
Food Basics Grocery Store
2022.12 - 2023.03
Bachelor of Arts - Criminology
York University
High School Diploma -
École Secondaire Catholique Saint Frère André