Jordy Figueroa
Mojave
Summary
Motivated professional with over 10 years of experience in operations, project coordination, and technical systems support, currently pursuing an AS-T in Computer Science. Seeking to leverage strong analytical, documentation, and software proficiency.
Overview
12
12
years of professional experience
Work History
Office Technician (Typing)
California Correctional Health Care Services
05.2024 - Current
- Provide clerical support for institution dental clinical staff by entering dental program data from various forms
and logs using dental program and institution databases and/or manual information tracking logs. - Enter patient appointment scheduling data and health record information into the dental scheduling tracking
system and the electronic health record systems. - Create, monitor, and update dental appointment schedules daily while maintaining and tracking dental
appointment scheduling logs. - Assist in preparing and reviewing various project-related reports and documents, ensuring accuracy and
timeliness. - Attend training classes; maintain office files and records management; order, maintain, and organize office
supplies and equipment. - Assist in the operation of office machines and equipment.
Provide support in the completion of various projects, including preparing correspondence and processing special
assignments as needed.
Operations Manager
Fitchow
09.2018 - 05.2024
- Provided technical support by setting up computers, configuring printers, and troubleshooting workstation, network, and printing issues.
- Supported staff and customers by guiding them through the ordering and labeling systems, resolving issues such as label errors, missing orders, and checkout problems.
- Maintained the company WordPress/WooCommerce website, updating products, managing attributes, adjusting CSS, and ensuring proper functionality after updates.
- Created an automated Excel macro that generated packing slips and delivery routes, improving accuracy and reducing manual work.
- Used software systems to track inventory and operations, generating digital weekly reports to identify trends and improve workflow efficiency.
- Documented procedures and trained staff on updated system workflows and SOPs to ensure consistent and accurate use of tools and equipment.
General Manager
Guadalajara Taco Grill
07.2013 - 06.2018
- Performed cashiering functions and prepared end-of-day reports.
- Organized and supervised shifts, ensuring compliance with sanitation and safety regulations.
- Created detailed reports on weekly, monthly, and annual revenues and expenses.
- Maintained and managed inventory of raw and cooked food daily.
- Provided exceptional customer service, acting as the first point of contact for client inquiries and resolving issues promptly.
Education
AS-T - Computer Science
Antelope Valley College
Lancaster, CA12.2026
High School - undefined
Palmdale High School
Palmdale, CA05.2011
Skills
- Microsoft Office Suite
- Electronic Health Records (EHR)
- Cross-Team Collaboration
- Detail-Oriented
- Report Generation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Technician (Typing)
California Correctional Health Care Services
05.2024 - Current
Operations Manager
Fitchow
09.2018 - 05.2024
General Manager
Guadalajara Taco Grill
07.2013 - 06.2018
High School - undefined
Palmdale High School
AS-T - Computer Science
Antelope Valley College