Jordon Pickel
Windsor,ON
Summary
Energetic and experienced retail manager and supervisor, focused on creative solutions as well as customer and associate experience.
Overview
8
8
years of professional experience
Work History
Department Supervisor
The Home Depot
05.2022 - Current
- Coaching associates on company and department-specific policies and procedures.
- Conducting quarterly and annual performance evaluations for associates, providing feedback and identifying opportunities for growth.
- Building and designing creative displays to highlight specific products and promotions.
- Taking ownership of customer issues and following through on resolutions.
- Managing customer needs and delegated tasks to employees for optimal coverage.
- Reporting on sales and other metrics to store management.
- Overseeing daily operational performance of multiple store departments, evaluating performance metrics on a weekly basis.
- Participating in safety meetings, partnering with store management and associates to follow up on safety policies and concerns.
- Enhancing workplace safety by conducting regular inspections and identifying potential hazards.
Store Associate
The Home Depot
04.2018 - 05.2022
- Worked in both sales and operational departments including lumber, paint, deliveries and customer service.
- Picked and processed customer delivery, will-call and online orders on both day and night shifts.
- Processed cash and debit/credit transactions, as well as customer returns.
- Answered questions about store policies and addressed customer concerns.
- Oversaw store merchandise and displays for presentation standards, restocking or reorganizing products.
- Experience operating lift equipment (sit-down forklift, reach truck, order picker).
Shift Supervisor
Dairy Queen
03.2016 - 03.2018
- Mentored and trained new team members.
- Oversaw food preparation and monitored safety protocols.
- Managed store personnel by delegating tasks and supervising daily operations.
- Resolved customer complaints professionally.
- Worked closely with store manager to solve problems and handle customer concerns.
Education
Woodworking Technician
St. Clair College
Windsor, ON06.2018
Skills
- Customer Service
- Workplace Safety
- Customer Engagement
- Training and Development
- Forklift Operation
- Retail Management
- Sales Reporting
- POS Terminal Operation
Timeline
Department Supervisor
The Home Depot
05.2022 - Current
Store Associate
The Home Depot
04.2018 - 05.2022
Shift Supervisor
Dairy Queen
03.2016 - 03.2018
Woodworking Technician
St. Clair College