Jordiss Smith
Chico
Summary
Dynamic team leader with a proven track record at Sky Zone Trampoline Park, excelling in customer service and staff training. Recognized for enhancing team performance through effective communication and problem-solving. Adept at multitasking and fostering a collaborative environment, ensuring operational excellence and customer satisfaction. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Lead
Sky Zone Trampoline Park
Elk Grove Village
11.2022 - Current
- Trained and onboarded new team members, while delegating daily tasks to ensure smooth operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Identified needs of customers promptly and efficiently.
- Executed store opening and closing procedures, including accurate till reconciliation.
- Ensured a consistently clean, organized, and safe work environment, in alignment with company safety protocols and standards.
- Completed detailed incident reports for any events occurring during the shift, ensuring accurate documentation and timely communication to management.
- Provided hands-on support to team members by jumping into any department when extra help is needed. cafe, birthday parties, front desk, etc.)
Sales Associate
Bed Bath & Beyond
Elk Grove
10.2021 - 09.2022
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted customers with product selection, sizing and styling.
- Processed cash and card transactions accurately while strictly following company cash-handling procedures.
- Fostered strong customer relationships to drive repeat business and improve overall customer satisfaction.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
Education
Bachelor of Arts - Early Childhood Education
California State University, Chico
Chico, CA06-2028
Skills
- Customer service
- Time management
- Effective communication
- Work assignment delegation
- Interpersonal communication
- Multitasking Abilities
- Professional demeanor
- Problem-solving abilities
- Teamwork and collaboration
- Staff education and training
- Verbal and written communication
Timeline
Team Lead
Sky Zone Trampoline Park
11.2022 - Current
Sales Associate
Bed Bath & Beyond
10.2021 - 09.2022
Bachelor of Arts - Early Childhood Education
California State University, Chico
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