Jordin Rehberg
Cold Lake,AB
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Ramada
11.2022 - Current
- Courteously and accurately answered inquiries from potential guests and accepted hotel reservations
- Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Supervising daily shift process ensuring all team members adhere to standard operating procedures
- Trained, directed work, resolved issues/problems and coach and counsel front desk team members to ensure quality operation
- Resolved customer issues, complaints, problems in quick, efficient manner to maintain high level of customer satisfaction and quality service.
Store Manager
Canna Cabana
08.2021 - 11.2022
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Customer Service Associate
Canadian Tire
07.2018 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
College Certificate - Personal Support Worker
Medix College
Brantford, ON2017
College Diploma - Culinary Management
Niagara College
Niagara-on-the-Lake, ON2015
Skills
- Computer Proficiency and Microsoft Office
- Calm and Professional Under Pressure
- Performance Monitoring and Evaluation
- Multitasking and Organization
- Time Management
- Originality and Creativity
- Employee Training
- Adaptable and Flexible
- Guest Relations
- Complaint Handling
Timeline
Front Desk Supervisor
Ramada
11.2022 - Current
Store Manager
Canna Cabana
08.2021 - 11.2022
Customer Service Associate
Canadian Tire
07.2018 - 08.2021
College Certificate - Personal Support Worker
Medix College
College Diploma - Culinary Management
Niagara College
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