Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Additional Information
Timeline
Generic

JORDI MADEDA

Toronto,ON

Summary

Recent graduate in Architectural Technology with a strong foundation in construction estimating, architectural design, Drafting and project management. Skilled in using industry standard software such as AutoCAD, Revit, and Microsoft project to create detailed architectural plans and cost estimates. Demonstrated ability to apply theoretical knowledge to practical projects through hands-on experience in academic and post-graduate projects. A quick learner with a keen eye for detail, eager to contribute to innovative architectural projects and gain further experience in the field.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bilingual Pension Administration

Buck
01.2023 - Current
  • Explains retirement benefit plan policies, procedures, and legal requirements to employees and beneficiaries
  • Develops and maintains records of participants and beneficiaries including active, deferred, retired, and separated members
  • Conducts retirement and benefits-related calculations and provide estimations of the value to acquire before the normal retirement age
  • Serves as a liaison between beneficiaries and participants and the plan administrator, handling or facilitating requests for contribution adjustments, refunds, and other administrative changes
  • Determine entitlements on death, disability, retirement, termination, and marriage breakdown in accordance with specific Plan provisions, government legislation requirements, and current service standards
  • Assists with enrollment to the pension plan.

Construction Assistant

Farm Renovation
07.2022 - 09.2022
  • Loaded and unloaded building materials from delivery trucks
  • Followed safety protocols when operating power tools or lifting heavy objects
  • Worked with Engineers and other personnel to coordinate activities onsite
  • Utilized a variety of hand tools such as shovels, rakes, hammers, saws, and drills to perform tasks
  • Performed minor repairs on construction machineries and equipment
  • Measured, cut, and assembled materials to create structures
  • Helping installing studs, insulations, and drywalls.

Marketing Call Centre Agent

Shoppers Drug Mart
05.2022 - 07.2022
  • Respond to calls and emails to provide first-level customer service for stores, resolves issues working within the Call Centre Key Performance Indicators, and escalate issues to the appropriate person or department
  • Utilize internal tracking systems to track calls and emails
  • Identify recurring issues to determine and document possible solutions and assist with resolutions
  • Collaborate with internal departments to resolve issues with a focus on service level agreements
  • Maintain knowledge regarding current marketing programs, Distribution Centre issues, and Shoppers Drug Mart and Pharmaprix Customer Service initiatives to provide insightful responses.

Customer Service Representative

eCom Customer Care (Holt Renfrew)
01.2020 - 01.2022
  • Promptly responding to general inquiries from Customers, Staff, and Clients via telephone and email
  • Conducted returns and informed customers of return policy
  • Fielded customers complaints and issues with +80% of issues resolved to customers satisfactions
  • Maintained friendly and positive attitude at all times, even with unhappy and unruly customers
  • Placed orders for customers and provided them with their order numbers
  • Open up claims about lost packages and provide updates in accordance with the investigation.

Customer Service Representative

Indigo Books & Music Inc
08.2017 - 12.2019
  • Handling incoming calls or inquiries from prospective customers or clients
  • Assist customers effectively by solving their issues or concerns
  • Discussing products suggested and ensure customer satisfaction
  • Guiding customers through the web site to place their orders
  • Follow up with orders and respond accordingly.

Store Manager

Peloustore
01.2012 - 01.2015
  • Greet customers as they arrive
  • Take payment in exchange for goods sold
  • Bag items sold
  • Provide information about items and make buying suggestions
  • Operate adding machine and till to ensure the balance of payment and receipts
  • Issue receipts and refunds
  • Manage change and credit cards.

Account Receivable Representative

AIRTEL
01.2011 - 01.2012
  • Handled large amounts of cash
  • Resolved collection issues by making payment arrangements
  • Notified debtors of past-due payments in their accounts over the phone
  • Handled inbound and outbound calls
  • Ensured that stocks were up-to-date and shipments were accurate
  • Provided product information to customers.

Sales Associate

NETTY'S
06.2009 - 12.2010
  • Provided high-quality customer service to optimize customer purchasing and payment process
  • Initiated inventory control measures to sustain stock levels, and helped to order new inventories
  • Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions
  • Educated customers on available product options to meet and exceed customer service experience
  • Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

Education

DCS in Architecture Technology - Architectural And Building Technology

Humber College
Toronto, ON
04.2020

Skills

  • Attention to Details
  • Design Skills
  • Analytical Thinking
  • Communication
  • Building and Construction
  • Customer Service
  • Teamwork
  • Creativity and Problem Solving
  • Autodesk AutoCAD
  • Revit
  • Lumion
  • Twinmotion
  • Adobe Illustrator
  • Microsoft Office/Excel

Languages

English
Native or Bilingual
French
Native or Bilingual

Personal Information

  • Willing To Relocate: Anywhere
  • Title: ARCHITECTURAL TECHNOLOGIST

Certification

AutoDesk (AutoCAD, Revit)

Estimating

Photoshop

Additional Information

ACADEMIC PROJECTS


Capstone Project: Sustainable Laneway House Design

Toronto, ON


  • Led a team of 4 in designing a sustainable housing project, incorporating green building materials and energy-efficient solutions.
  • Utilized Revit and AutoCAD for 3D modeling and construction documentation.
  • Conducted cost estimation and budgeting for the project, aligning with sustainable construction practices.


Construction Estimating Project

Toronto, ON


  • Developed comprehensive construction estimates for a hypothetical commercial project, applying industry-standard methodologies and software.
  • Prepared bid proposals and presented cost analysis to a panel of instructors and industry professionals.


Freelance Architectural Technology

Toronto, ON


  • Provide comprehensive architectural services to clients, including drafting, detailing, and 3D modeling for residential and commercial projects.
  • Produce detailed construction documents and specifications, utilizing software such as AutoCAD, Revit, Sketchup.

Timeline

Bilingual Pension Administration

Buck
01.2023 - Current

Construction Assistant

Farm Renovation
07.2022 - 09.2022

Marketing Call Centre Agent

Shoppers Drug Mart
05.2022 - 07.2022

Customer Service Representative

eCom Customer Care (Holt Renfrew)
01.2020 - 01.2022

Customer Service Representative

Indigo Books & Music Inc
08.2017 - 12.2019

Store Manager

Peloustore
01.2012 - 01.2015

Account Receivable Representative

AIRTEL
01.2011 - 01.2012

Sales Associate

NETTY'S
06.2009 - 12.2010

DCS in Architecture Technology - Architectural And Building Technology

Humber College

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JORDI MADEDA