Jordel Guy

• Managed delegation, coordination, and support of Hostesses efficiently for seating and tasks
• Collaborated with peers and actively problem-solved to ensure the coordination of seating, food running and service was run effectively and in a proper manner
• Handled customer complaints and provided support, care, and satisfaction while highly upholding policy standards
• Maintained and organized storage facilities
• Trained, on-boarded, and delivered orientation for new hosts and Expo staff members who are now managers
• Managed inventory checks
• Facilitated guest satisfaction by monitoring company time, and feedback, and quality standards for each meal.
• Used POS system to ring up customers and open and close tabs.
• Coordinated the running of food and drinks to bar and table customers.
• Illustrated knowledge of menu and service offerings to educate guests.

• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Maintained spotless, well-stocked bar organized and ready for customer demands.
• Executed high-quality beverages in a fast-paced, customer-centered setting.

Server Assistant:

• Developed long-term relationships with customers to increase opportunities for repeat guests.
• Responded appropriately to customer complaints, relaying major issues to the attention of the manager on duty.
• Trained staff, oversaw operations, and resolved issues to enhance customer service.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Followed health safety guidelines when preparing and serving food products.
• Provided exceptional service to high volume of daily customers.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

• Coordinated the synchronization of seating restaurant patrons during dining and business functions
• Effectively communicated the needs of patrons and wait staff to prevent section from overwhelming
• Demonstrated Critical thinking and conflict resolution effectively when handling high-stress/conflict situations
• Provided a courteous and positive experience by greeting patrons, and maintaining memorable relations with patrons
• Maintained and organized storage facilities
• Enforced safety regulations within the building, such as fire evacuation procedures, health and safety guidelines, and emergency response protocols.
• Ensured the upkeep of the bar by making sure ice, liquor, beer, and wine were stocked
• Maintained a professional and tactful manner when speaking, answering, and handling customer requests and complaints
• Trained new-hire employees

• Trained new team members in cash register operation, stock procedures and customer services.
• Helped customers find specific products, answered questions and offered product advice.
• Performed inventory checks and managed the upkeep of storefront operations

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Retained product and service knowledge to serve as resource for coworkers and customers