Jordan T. Hamilton
Thunder Bay,ON
Summary
Highly motivated individual currently working in finance and eager to transition into the IT field. Capable of supporting both internal & external clients with skills developed through nearly a decade of customer service experience. Strong both technically and interpersonally, and driven to achieve and exceed expectations.
Overview
8
8
years of professional experience
Work History
Finance Support Clerk
Keewaytinook Okimakanak Board Of Education
05.2022 - Current
- Aided primarily with operations related to accounts payable
- Responsibilities include data entry, filing paperwork, and validating invoices against purchase orders
- Often tasked with generating reports, summarizing data, and finding the sources of discrepancies in financial statements
- Responsible for filling in for finance officers during absences
Customer Service Representative
Wellwise By Shoppers Drug Mart
02.2020 - 08.2021
- Assisted customers in choosing medical supplies and equipment, based on directions from medical professionals
- Responsible for day end procedures, including cash management and preparing deposits
- Worked with clients and their government funding agencies to ensure clients received appropriate coverage for supplies and equipment
- Maintained strict privacy and confidentiality for all customers
- Developed a thorough understanding of the various products and how to relate to medical conditions through independent research
- Created product and usage information documents for therapy and safety equipment
Guest Experience Leader & Crew Trainer
McDonald's
04.2016 - 09.2019
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Resolved complaints and issues involving both guests and employees
- Created a welcoming environment for new staff
- Instructed new and existed staff on proper procedures and best practices for more efficient work
- Determined areas for improvement with new employees and provided constructive feedback
Education
Bachelor of Science - Computer Science
Lakehead University
Thunder Bay, ON10.2022
Skills
- Microsoft Office Suite
- Multitasking Abilities
- Interpersonal Skills
- Teamwork and Collaboration
- Adaptability
- Troubleshooting
- C, Python, Java, Visual Basic
- Time Management
- Goal Oriented
Timeline
Finance Support Clerk
Keewaytinook Okimakanak Board Of Education
05.2022 - Current
Customer Service Representative
Wellwise By Shoppers Drug Mart
02.2020 - 08.2021
Guest Experience Leader & Crew Trainer
McDonald's
04.2016 - 09.2019
Bachelor of Science - Computer Science
Lakehead University
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