JORDANNE HITCHINS
Caledon
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cast Member
Cineplex
Brampton And Fairview
03.2024 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring a positive guest experience.
- Processed food and beverage orders efficiently while upselling promotions to maximize sales.
- Handled cash, credit, and mobile transactions accurately at the box office and concession stands.
- Assisted guests with ticket purchases, refunds, and online order issues.
- Maintained cleanliness and organization in theaters, lobbies, and concession areas.
- Monitored auditoriums for guest safety, policy enforcement, and overall experience.
- Birthday Hosting: Organized and facilitated birthday parties, ensuring smooth operations and guest satisfaction.
- Resolved customer concerns and complaints professionally to enhance guest satisfaction.
Cashier
Burger King
08.2022 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Dr Norman Bethune CI
Scarborough06-2023
Some College (No Degree) - Children Childhood And Youth
York University
North York Skills
- Cash Register Operation
- Customer Assistance
- Customer Service
- Cash Handling
- Payment Processing
- Issue Resolution
- Complex Problem Solving
- Order Taking
- Cleaning and Sanitizing
Certification
- Smart-serve certified
Timeline
Cast Member
Cineplex
03.2024 - Current
Cashier
Burger King
08.2022 - 06.2023
High School Diploma -
Dr Norman Bethune CI
Some College (No Degree) - Children Childhood And Youth
York University
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