Jordanna Valverde
Salinas
Summary
I am customer focused professional with a proven track record of delivering exceptional service. Known for a friendly, approachable demeanor and strong relationship building skills that drive customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Merchant Success Manager
Easypay Finance
Remote
10.2022 - 07.2024
- Oversaw merchant accounts over multiple states.
- Utilized B2B sales model.
- Knowledge in CRM software specifically Salesforce.
- Used KPI's to identify areas of growth and worked closely with merchants in my territory to improve their performance and build strong partnerships.
- Proven track record of outstanding customer service with a focus on developing and maintaining strong client relationships.
- Responded to e-mails in timely manner with the objective of answering merchant inquiries and resolving any issues/concerns.
- Maintained a high volume call schedule averaging 60+ calls with 2 hours handle time, per day while focusing on both meeting targets and building strong customer connections.
Purchasing Manager
HBNO
Remote
06.2018 - 08.2020
- Monitored inventory levels to ensure adequate stock for production requirements.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Sourced new vendors for purchasing needs.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
Customer Service Representative
HBNO
Camarillo
03.2017 - 08.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Oxnard College
Oxnard, CASkills
- Account management
- KPI analysis
- B2B sales
- CRM software
- Customer relationship
- Bilingual
- Personable and friendly
- Customer friendly
Timeline
Merchant Success Manager
Easypay Finance
10.2022 - 07.2024
Purchasing Manager
HBNO
06.2018 - 08.2020
Customer Service Representative
HBNO
03.2017 - 08.2020
Oxnard College