Jordanna Russell
Customer Service
Harrow,ON
Summary
Dependable customer service minded individual, successful at providing fast, high-quality customer service to guests in a hospitality setting. Adaptable and motivated employee, excellent at anticipating customer needs to facilitate enjoyable experiences.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Hostess/Line Cook
Lone Star Texas Grill
08.2021 - 03.2024
- Accurately input guests into the seating system, delegated tasks to appropriate staff, and ensured cleanliness for guests.
- Comfortably able to multi-task while preparing food for guests and prepping food for the night shift.
- Delegated tasks to appropriate kitchen staff to ensure food was brought to tables in a timely manner.
Server
Kingston 1000 Islands Cruises and Trolleys
08.2023 - 11.2023
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Gained a thorough understanding of the menu in order to provide item suggestions and accommodate allergies.
Stewardess
St Lawrence Cruise Lines
04.2023 - 06.2023
- Cleaned rooms in a timely manner and ensured an exceptional standard of cleanliness.
- Set table and prepared the dining room for guests.
- Took food orders and served food in a timely manner.
Housekeeper
Holiday Inn
06.2021 - 08.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cashier
Loblaws
12.2020 - 05.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
St Paul's Catholic Secondary School
Trenton, ON 05.2001 -
Skills
Customer service
Effective multitasking
Guest engagement
Guest complaint resolution
Interactive communication skills
Server support
Reservations management
Phone etiquette
Food running
Detail-oriented
Payment processing
Cleaning and sanitation
Certification
Ontario Smart Serve
Timeline
Server
Kingston 1000 Islands Cruises and Trolleys
08.2023 - 11.2023
Stewardess
St Lawrence Cruise Lines
04.2023 - 06.2023
Hostess/Line Cook
Lone Star Texas Grill
08.2021 - 03.2024
Housekeeper
Holiday Inn
06.2021 - 08.2021
Cashier
Loblaws
12.2020 - 05.2021
High School Diploma -
St Paul's Catholic Secondary School
05.2001 -