Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordanna Russell

Customer Service
Harrow,ON

Summary

Dependable customer service minded individual, successful at providing fast, high-quality customer service to guests in a hospitality setting. Adaptable and motivated employee, excellent at anticipating customer needs to facilitate enjoyable experiences.

Overview

3
3
years of professional experience
2
2
Certifications
1
1
Language

Work History

Hostess/Line Cook

Lone Star Texas Grill
08.2021 - 03.2024
  • Accurately input guests into the seating system, delegated tasks to appropriate staff, and ensured cleanliness for guests.
  • Comfortably able to multi-task while preparing food for guests and prepping food for the night shift.
  • Delegated tasks to appropriate kitchen staff to ensure food was brought to tables in a timely manner.

Server

Kingston 1000 Islands Cruises and Trolleys
08.2023 - 11.2023
  • Upsold high-profit items to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Gained a thorough understanding of the menu in order to provide item suggestions and accommodate allergies.

Stewardess

St Lawrence Cruise Lines
04.2023 - 06.2023
  • Cleaned rooms in a timely manner and ensured an exceptional standard of cleanliness.
  • Set table and prepared the dining room for guests.
  • Took food orders and served food in a timely manner.

Housekeeper

Holiday Inn
06.2021 - 08.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Cashier

Loblaws
12.2020 - 05.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

St Paul's Catholic Secondary School
Trenton, ON
05.2001 -

Skills

Customer service

Certification

Ontario Smart Serve

Timeline

Server

Kingston 1000 Islands Cruises and Trolleys
08.2023 - 11.2023

Stewardess

St Lawrence Cruise Lines
04.2023 - 06.2023

Hostess/Line Cook

Lone Star Texas Grill
08.2021 - 03.2024

Housekeeper

Holiday Inn
06.2021 - 08.2021

Cashier

Loblaws
12.2020 - 05.2021

High School Diploma -

St Paul's Catholic Secondary School
05.2001 -

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