Jordan McClure
Associate Manager
Fresno,CA
Summary
Highly motivated associate manager with a proven history of reliability and over a decade of experience in the food/bev industry. Excels at communicating tasks and goals to team members and coaching in a personable but efficient manner. Very adaptable with a thorough attention to detail. Welcomes growth at every opportunity and strives to make positive developments in the workplace.
Overview
15
15
years of professional experience
Work History
Associate Manager
Red Robin International Inc
12.2022 - Current
- Completes inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervises day-to-day operations to meet performance, quality and service expectations.
- Mentors and supports front of house and back of house team members to create strong culture within the workplace.
- Creates team member schedules to align coverage with forecasted demands.
Shift Supervisor
Red Robin International Inc
08.2021 - 12.2022
- Delegated tasks to take advantage of team member's strengths and meet company productivity goals.
- Maintained a hardworking culture via coaching and highlighting successes of flourishing team members.
- Handled guest concerns and complaints in an efficient and personable manner.
- Prepared reports for higher management of shift details and monthly goal progress.
- Balanced cash drawers and safe with checkout reports.
Server / Cook / Bartender
Red Robin International Inc
03.2012 - 12.2022
- Fluently used POS system to handle orders and checks for guests.
- Used food knowledge and training to safely and efficiently prepare food and deliver food to hungry guests.
- Worked in a fast-paced environment to deliver memorable and enjoyable experiences to guests.
- Utilized teamwork and proficiency to meet needs of guests and meet objectives set by the company.
Cook
San Joaquin Country Club
05.2011 - 09.2011
- Made food to order from server tickets quickly and served food at appropriate temperatures.
- Assisted head chef with preparing and serving food for large catering events.
- Ordered food from supply chains for a rotating in-house menu and for catering events.
Dishwasher / Line Cook
Tenaya Lodge
03.2009 - 07.2010
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs for 3 restaurants simultaneously.
Secretary
Chiropractic Care
06.2009 - 05.2010
- Answered phone calls and manned front desk to check in and schedule appointments.
- Helped with billing clients and compiling financial information via QuickBooks.
Education
Associate of Business Science - Culinary Arts
Institute of Technology
Clovis, CA 05.2001 -
High School Diploma -
Yosemite High School
Oakhurst, CA 05.2001 -
Skills
Team Member Delegation
Department Oversight
Coaching and mentoring
Communications (electronic and physical)
Point of sale operation
75 WPM
Team member scheduling
Guest Satisfaction
Cash Handling
Company Standards Enforcement
Food Handling and Safety
Microsoft Office Proficiency
Timeline
Associate Manager
Red Robin International Inc
12.2022 - Current
Shift Supervisor
Red Robin International Inc
08.2021 - 12.2022
Server / Cook / Bartender
Red Robin International Inc
03.2012 - 12.2022
Cook
San Joaquin Country Club
05.2011 - 09.2011
Secretary
Chiropractic Care
06.2009 - 05.2010
Dishwasher / Line Cook
Tenaya Lodge
03.2009 - 07.2010
Associate of Business Science - Culinary Arts
Institute of Technology
05.2001 -
High School Diploma -
Yosemite High School
05.2001 -