Jordan Koffie Akpaku
Toronto,ON
Summary
Dedicated and results-driven professional with over 10 years of experience in retail management, having progressed from Sales Assistant to Store Manager, overseeing up to six retail shops, including high-volume locations such as Accra Mall, Tema Plus, and Boundary Road (East Legon). Proven track record of leadership and team management, with expertise in driving sales growth and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Store Manager
Melcom Group of companies
Ghana Accra , Accra
10.2012 - 10.2025
- Trained and developed staff to enhance store performance and customer service quality.
- Implemented inventory management strategies to reduce shrinkage and improve accuracy.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Monitored sales trends to adjust merchandising strategies and maximize profitability.
- Maintained accurate financial records and prepared budget forecasts for management review.
- Led team meetings to communicate objectives and motivate staff toward achieving sales targets.
- Enhanced customer loyalty through targeted engagement programs and personalized service.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
BBA - Business Administration And Management
Yorkville University
Yorkville01-2026
Languages
English
Full Professional
Accomplishments
BEST MANAGER OF THE YEAR (2019)
References
References available upon request.
Timeline
Store Manager
Melcom Group of companies
10.2012 - 10.2025
BBA - Business Administration And Management
Yorkville University