Jordan Wiltshire
Calgary,AB
Summary
Dynamic Operations Manager with a proven track record at Milk Tiger Lounge, excelling in team leadership and operational efficiency. Skilled in conflict resolution and employee empowerment, driving improved performance outcomes. Certified forklift operator adept at enhancing productivity while ensuring safety and compliance in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Milk Tiger Lounge
01.2011 - 03.2023
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations.
Security Supervisor
Ship and Anchor
05.2011 - 05.2013
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Fulfillment Associate
ImageWare
07.2010 - 03.2011
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Forklift Operator
Metro Canada Logistics
07.2005 - 06.2010
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
Shipper / Receiver
Reitmans
05.2004 - 08.2004
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
Education
Bachelor of Arts - Philosophy
07-2012
Bachelor of Arts - English Literature
07-2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Forklift operator certification
- Shipping and receiving
- Team player
Certification
- First Aid
- Forklift Certification
- Protect
- Proserve
- Certified Specialist of Spirits
Timeline
Security Supervisor - Ship and Anchor
05.2011 - 05.2013
Operations Manager - Milk Tiger Lounge
01.2011 - 03.2023
Fulfillment Associate - ImageWare
07.2010 - 03.2011
Forklift Operator - Metro Canada Logistics
07.2005 - 06.2010
Shipper / Receiver - Reitmans
05.2004 - 08.2004
University of Calgary - Bachelor of Arts, Philosophy
University of Calgary - Bachelor of Arts, English Literature
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