Summary
Overview
Work History
Skills
Timeline
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Jordan Williams

Hamilton

Summary

Highly experienced and dedicated professional with over a decade of experience in sales, fine dining and restaurant management . I am Seeking a Vendor Sales Support position at Ingram Micro to utilize and further develop my diverse range of customer service and sales skills in a solutions-oriented, detail-focused environment.

Overview

8
8
years of professional experience

Work History

Food and Beverage Supervisor

Burlington Golf and Country Club
04.2023 - Current
  • Managed day-to-day operations, including guest interactions, staff supervision, and inventory
  • Ensured staff proficiency with product knowledge and POS access
  • Fostered and maintained strong relationships with long-time members
  • Organized and kept inventory on all F&B stock
  • In charge of smooth and successful banquet events including weddings, anniversaries, and vow renewals of more than 200 guests
  • Implemented sales strategies that increased overall revenue.

Stay-at-Home Dad

04.2022 - 04.2023
  • Primary caregiver for my daughter while my wife worked from home
  • Enrolled in online programming courses to better my C/C++ and Python knowledge
  • Worked freelance as a handyman managing all day-to-day operations including scheduling, correspondence, and invoicing.

Owner/Operator

Sidenote Cafe
08.2017 - 02.2022
  • Managed day-to-day operations, including guest interactions, staff supervision, scheduling, and inventory
  • Developed a regularly changing food and drink menu, focusing on quality, fresh, seasonal ingredients
  • Programmed POS system to track set KPIs, which helped inform menu development, marketing, and financial milestones
  • Fostered and maintained a strong relationship with local vendors
  • Organized and hosted a variety of community events
  • Increased sales by 30% through effective marketing and customer engagement strategies.

Captain/Supervisor

Blueblood Steakhouse
08.2017 - 04.2019
  • Key contributor in developing service standards for an upscale steakhouse
  • Participated in and hosted routine seminars about upscale food and drink products
  • Responsible for opening and closing, including finalizing cash outs, and providing sales reports and insights to owners and investors
  • Fostered strong rapport and long-term relationships with high-profile guests and notable community figures
  • Boosted wine sales by 25% through effective upselling and product knowledge.

Server/Supervisor

Kasa Moto Chase Hospitality Group
04.2016 - 11.2017
  • Guided guests through an “Izakaya” dining experience with wine, beer, cocktail, and sake pairings in a fast-paced, high-volume patio with an upbeat vibe
  • Increased overall sales by consistently upselling and recommending additional products.

Skills

  • Excellent customer service and communication skills
  • Ability to build and maintain strong relationships with vendors and customers
  • Proven track record in sales and marketing
  • Strong team collaboration and leadership abilities
  • Proficient in problem-solving and conflict resolution
  • Knowledge of POS systems and inventory management
  • Experience in event planning and execution
  • Experience with Arduino and other microcontrollers
  • 3D printing and design

Timeline

Food and Beverage Supervisor

Burlington Golf and Country Club
04.2023 - Current

Stay-at-Home Dad

04.2022 - 04.2023

Owner/Operator

Sidenote Cafe
08.2017 - 02.2022

Captain/Supervisor

Blueblood Steakhouse
08.2017 - 04.2019

Server/Supervisor

Kasa Moto Chase Hospitality Group
04.2016 - 11.2017

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Jordan Williams