Jordan C. Vistro
Edmonton,Canada
Summary
Front Desk Administrator with extensive experience in Microsoft Office and exceptional communication skills. Enhanced guest satisfaction and streamlined operations at ATCO Frontec, resulting in improved client relations. Proficient in managing reservations and coordinating administrative tasks, contributing to performance improvements and seamless service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
ATCO FRONTEC
Fort St. John, BC
06.2023 - Current
- Ensured smooth operation of reception and computer systems for bookings.
- Greeted guests and addressed phone inquiries while resolving desk concerns.
- Managed guest check-ins and check-outs efficiently.
- Entered reservations into CIRYS to generate confirmation numbers.
- Utilized Orissa System for generating daily, weekly, and monthly reports for clients.
- Coordinated room transfers to optimize guest satisfaction.
- Inputted maintenance service requests using Service Max System.
- Handled luggage storage in short- and long-term facilities.
Front Desk Administrator
CENERTECH-HAYNSWORTH SOLUTIONS LTD.
ANZAC, Fort McMurray
03.2023 - 05.2023
- Delivered front desk services by welcoming guests and managing check-in/check-out processes.
- Executed administrative duties, including preparing correspondence and spreadsheets as required.
- Organized documents and updated project-related files in both electronic and hard copy formats.
- Provided support to the team as needed, ensuring efficient operations.
Guest Service Agent/Front Desk Clerk
HORIZON NORTH CAMPS & CATERING
Balzac, Alberta
12.2019 - 03.2023
- Managed check-in and check-out processes while distributing keys and assigning rooms.
- Handled room bookings and reservations via email and in person.
- Responded to inquiries about camp services through phone, email, and face-to-face interactions.
- Maintained accurate database entries for bookings and charge sheets.
- Allocated housekeeping workload to ensure timely room readiness for new guests.
- Educated clients on lodge rules, policies, and procedures during check-in.
- Resolved guest complaints and concerns promptly and professionally.
- Prepared daily, weekly, and billing reports alongside workforce allocation for staff.
Relief Head Housekeeper/Camp Attendant
HORIZON NORTH CAMPS & CATERING
Nunavut, NU
01.2018 - 01.2019
- Assisted head housekeeper with workload allocation and adherence to first-time quality standards.
- Maintained cleanliness and orderliness of guest rooms, dorms, and laundry areas.
- Executed bed-making tasks according to company standards.
- Cleaned fixtures, ceilings, vents, walls, furniture, windows, floors, and carpets.
- Ensured safe maintenance of all cleaning equipment and materials.
- Wore appropriate PPE at all times per company policies.
- Participated in staff training activities, including fire drills.
- Maintained respectful interactions with clients regarding choice, dignity, and confidentiality.
Relief Housekeeping Coordinator / Camp Attendant / Housing and Retail Worker
C I V E O - Camps and Catering
Fort MacKay, AB
01.2017 - 01.2018
- Managed operations at WAPASU - West Lodge, enhancing guest experiences and satisfaction.
- Oversaw daily activities at Athabasca Lodge, ensuring efficient service delivery.
- Coordinated staff training programs to improve service quality across both lodges.
- Implemented cost control measures to optimize operational budgets at West Lodge.
- Developed marketing strategies to increase lodge visibility and attract clientele.
- Facilitated communication between management and staff to streamline workflows.
- Monitored guest feedback to identify areas for continuous improvement.
- Maintained compliance with safety regulations and industry standards across both locations.
Advance Store Training/Barista (Assistant Store Leader)
STARBUCKS
Edmonton, AB
01.2015 - 01.2017
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Trained new baristas on beverage preparation and customer service standards.
- Delivered exceptional customer service through warm and prompt engagement.
- Operated cash registers for efficient processing of customer payments.
- Maintained clean, organized workspace to facilitate resource access for coworkers.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Followed health, safety, and sanitation guidelines to achieve compliance in inspections.
- Described menu items and recommended products based on customer taste preferences.
Education
Master’s in Business Administration -
Virgen Milagrosa University Foundation
Philippines10.2005
Bachelor of Science in Hotel and Restaurant Management - Hospitality Management
Philippine College of Science and Technology
Philippines01.2001
A Four-Year Bachelor’s degree - Hotel and Restaurant Management and Business Administration
International Qualifications Assessment Service (IQAS)
A One-Year Master of Business Administration Degree -
International Qualifications Assessment Service (IQAS)
Skills
- Communication skills
- Microsoft Office proficiency
- Innfinity software expertise
- ORISSA Campware knowledge
- Attention to detail
- Performance management
- Client relations
- Team collaboration
- Administrative coordination
- Reservation management
- POS system operation
- Effective planning
Certification
- Oil Sands Safety Association (OSSA)
- Construction Safety Training System (CSTS)
- WHIMIS 2015/Bear Awareness
- Food Handler Certification
References
Available Upon Request
References
References available upon request.
Timeline
Front Desk Administrator
ATCO FRONTEC
06.2023 - Current
Front Desk Administrator
CENERTECH-HAYNSWORTH SOLUTIONS LTD.
03.2023 - 05.2023
Guest Service Agent/Front Desk Clerk
HORIZON NORTH CAMPS & CATERING
12.2019 - 03.2023
Relief Head Housekeeper/Camp Attendant
HORIZON NORTH CAMPS & CATERING
01.2018 - 01.2019
Relief Housekeeping Coordinator / Camp Attendant / Housing and Retail Worker
C I V E O - Camps and Catering
01.2017 - 01.2018
Advance Store Training/Barista (Assistant Store Leader)
STARBUCKS
01.2015 - 01.2017
Master’s in Business Administration -
Virgen Milagrosa University Foundation
Bachelor of Science in Hotel and Restaurant Management - Hospitality Management
Philippine College of Science and Technology
A Four-Year Bachelor’s degree - Hotel and Restaurant Management and Business Administration
International Qualifications Assessment Service (IQAS)
A One-Year Master of Business Administration Degree -
International Qualifications Assessment Service (IQAS)