Jordan Vasquez
South Pasadena
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to large-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
10
10
years of professional experience
Work History
HR Business Partner
Volunteers Of America Of Greater Los Angeles
12.2022 - Current
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
HR Generalist
The Hollywood Roosevelt
05.2022 - 12.2022
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Performed budget analysis to control expenditures and predict future budget needs.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and monitored employee recognition programs.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
HR Generalist
Total Testing Solutions
10.2021 - 05.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and coordinated employee training programs to improve productivity and performance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Employee / Labor Relations Specialist
Caesars Entertainment
01.2021 - 08.2021
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
- Processed new hires, transfers, and separations.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Participated in labor-management meetings to discuss labor issues.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Negotiated collective bargaining agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Assessed impact of union proposals on company or government operations.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Conducted regular meetings with arbiters to discuss complex disputes, establish standard procedures and address common concerns in conflict resolution.
- Managed holistic case inventory for arbitration team, driving mutually beneficial outcomes and leveraging state-specific methods for mediation.
Human Resources Coordinator
KURA SUSHI, LLC
11.2020 - 01.2021
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Coordinated and administered employee health insurance and retirement plans.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Structured compensation and benefits according to market conditions and budget demands.
Executive Relations Specialist
Optima Tax Relief LLC
07.2016 - 07.2020
- Handle any / all BBB, BCA, Yelp, Attorney General and other social media platform complaints
- Provided guidance and support to Customer Service Representatives in addressing consumer issues.
- Negotiated resolutions with consumers following escalation team goodwill guidelines.
- Composed adjustment and appeal letters to resolve payment rejections and denials.
- Referred complex issues to higher-level staff, resulting in timely resolution.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
- Worked with General Counsel on escalated issues to maintain brand reputation.
HR Coordinator
Workout World
03.2014 - 06.2016
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Education
Associate of Arts - Communication Studies
Pasadena City College
Pasadena, CA08.2024
Skills
- Planning Policy Integrations
- Union Negotiations
- Talent Management Strategy
- Organizational Structure
- Compensation and Benefits Administration
- HR Systems
- Health and Safety Programs
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
HR Business Partner
Volunteers Of America Of Greater Los Angeles
12.2022 - Current
HR Generalist
The Hollywood Roosevelt
05.2022 - 12.2022
HR Generalist
Total Testing Solutions
10.2021 - 05.2022
Employee / Labor Relations Specialist
Caesars Entertainment
01.2021 - 08.2021
Human Resources Coordinator
KURA SUSHI, LLC
11.2020 - 01.2021
Executive Relations Specialist
Optima Tax Relief LLC
07.2016 - 07.2020
HR Coordinator
Workout World
03.2014 - 06.2016
Associate of Arts - Communication Studies
Pasadena City College
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