Jordan Utsalo
Vaughan,ON
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to organizational success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Dayspring Medical Center
Bolton, ON
09.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Pantry Cook
Jack Astor's Bar & Grill
Vaughan, ON
06.2019 - Current
- Completed side work and prep according to back of house checklist.
- Stocked supplies to maintain sufficient levels of food products at pantry station.
- Coordinated with fellow employees to meet guests' needs to support restaurant operation.
- Prepared salads, sandwiches and desserts for restaurant guests and catered events.
- Cleaned and sanitized pantry station at end of shift.
- Communicated with servers and chef to expedite food delivery.
- Adhered to state and local health and safety regulations for food handling and sanitation.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Customer Service Associate
Ehinlaiye Law Office
Toronto
07.2020 - 08.2021
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Helped with intake of new clients and materials by setting up files and documenting important information.
Games Sales Associate
Canada's Wonderland
Vaughan, ON
06.2018 - 09.2018
- Monitored customers for signs of security concerns and escalated issues to management.
- Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Residence Life Don
Wilfrid Laurier University
Waterloo 09/2017 , ON
09.2017 - 06.2018
- • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
- • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- • Solved grievances and complaints by collaborating with residents.
- • Conducted tours, orientation and educational sessions for residents and families.
- • Promoted positive relations between residents and staff.
- • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Overnight Freight Associate
Home Depot
Vaughan, ON
06.2017 - 10.2017
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Supported promotional plans by updating signage with price changes.
Education
Bachelor of Arts - Political Science
Wilfrid Laurier University
Waterloo, ON04.2023
J.D. - Law
University of Sussex
Brighton, England06.2021
High School Diploma -
Bill Crothers Secondary School
Unionville, ON06.2016
Skills
- Strong keyboarding and data entry skills
- Proficient in MS office Suites and computer savvy with technology
- Exceptional communication skills, both verbal and written to deal with customer inquiries
- Ability to assess calls, identify issues and respond quickly and appropriately
- Strong time management and organizational skills
- Salesforce and (CRM) software experience
Timeline
Front Desk Receptionist
Dayspring Medical Center
09.2021 - Current
Customer Service Associate
Ehinlaiye Law Office
07.2020 - 08.2021
Pantry Cook
Jack Astor's Bar & Grill
06.2019 - Current
Games Sales Associate
Canada's Wonderland
06.2018 - 09.2018
Residence Life Don
Wilfrid Laurier University
09.2017 - 06.2018
Overnight Freight Associate
Home Depot
06.2017 - 10.2017
Bachelor of Arts - Political Science
Wilfrid Laurier University
J.D. - Law
University of Sussex
High School Diploma -
Bill Crothers Secondary School