Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jordan Smith

Niagara Falls,ON

Summary

Dynamic and results-driven professional with a strong background in customer service and technical skills honed at Yarnell Overhead Door. Proven ability to enhance client relationships and boost sales through exceptional service and effective problem-solving. Skilled in equipment repair and preventive maintenance, consistently achieving high customer satisfaction and loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Salesperson

Yarnell Overhead Door
12.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

Maintenance Technician

Quick Plug ( Profile)
11.2023 - 12.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Garage Door Technician

Yarnell Overhead Door
11.2015 - 11.2023
  • Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
  • Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
  • Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
  • Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
  • Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
  • Increased repeat business through exceptional customer service and followups.
  • Reduced job completion times with efficient work practices, including proper use of tools and equipment.
  • Assisted in training new technicians on company procedures, best practices, and safety protocols, contributing to a well-prepared team.
  • Stayed up-to-date with industry trends and advances in technology to provide the most effective solutions for clients'' needs.

Education

Culinary

Niagara College
Welland, None
04-2002

Skills

  • Customer service
  • Active listening
  • Time management
  • Preventive Maintenance
  • Building maintenance
  • Troubleshooting skills
  • Hand and power tools
  • Equipment installation
  • Equipment Repair
  • Tool management
  • Lockout and tagout procedures
  • Door hardware
  • Torch cutting
  • Grinding and finishing
  • Fabrication
  • Mig, Arc and tig welding

Languages

English

Certification

Working at Heights

Skid steer

Scissor and Lift training

Ladder Safety

Forklift

Welding

Timeline

Salesperson

Yarnell Overhead Door
12.2023 - Current

Maintenance Technician

Quick Plug ( Profile)
11.2023 - 12.2024

Garage Door Technician

Yarnell Overhead Door
11.2015 - 11.2023

Culinary

Niagara College

Similar Profiles

CREATE PROFILE
Jordan Smith