Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jordan Small

Langley City,British Columbia

Summary

Proven leader in retail, my skill set combines sales proficiency with personability, ensuring team success and top-tier customer experiences. I excel in teamwork and task delegation. Achieved a notable $50,000 in sales within 6 months, demonstrating passion and drive in retail operations. Along with a natural inclination for self-improvement and the self-awareness to be grateful for constructive feedback.

Overview

4
4
years of professional experience

Work History

Key Holder

Zumiez
03.2024 - Current
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Sold $50,000 worth of product in 6 months with part-time hours, while holding a consistent upper-end ranking within store leaderboard.

Key Holder

New Balance
09.2021 - 03.2022
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Sales Associate

Below The Belt
11.2020 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

R.E. Mountain Secondary
Langley, BC
06.2021

Skills

Personability

Customer Service

Team member development

Task Delegation

Sales proficiency

Passionate

Driven

Retail Operations

Inventory and Stocking

Languages

English
Native or Bilingual

Timeline

Key Holder

Zumiez
03.2024 - Current

Key Holder

New Balance
09.2021 - 03.2022

Sales Associate

Below The Belt
11.2020 - 09.2021

High School Diploma -

R.E. Mountain Secondary

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Jordan Small