Jordan Singh
Kitchener,ON
Summary
Results-oriented inside sales team lead with substantial expertise in plumbing and HVAC product sales. Extensive experience in developing and maintaining customer relationships. Recognized for strong time management and conflict resolution skills, eager to contribute to organizational growth and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
McKeough Supply
Waterloo, Ontario
09.2025 - Current
- Processed orders efficiently using the company's ERP system.
- Managed customer inquiries to provide timely support and solutions.
- Coordinated follow-up communications to ensure client satisfaction.
- Assisted in developing strategies to enhance customer retention efforts.
- Point person in all HVAC rooftop unit sales.
Inside Sales, Team Lead
Marks Supply Inc
Guelph, Ontario
11.2023 - 09.2025
- Main HVAC inside sales representative for Kitchener, Guelph, and the GTA backup.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Developed customer relationships to enhance satisfaction and loyalty.
- Resolved escalated customer complaints in a professional manner.
- Assisted team in resolving customer issues and inquiries promptly.
HVAC Installer
365 Heating & Cooling
Kitchener, Ontario
07.2023 - 11.2023
- Followed safety protocols to ensure a secure work environment.
- Installed HVAC systems in residential and commercial buildings.
HVAC Installer
Aire One KW
Cambridge, Ontario
07.2022 - 04.2023
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
- Troubleshot HVAC system issues using appropriate tools and test equipment.
Education
HVAC G2 Gas Technician Licence
Hi-Mark – Occupational Skills Training Centre
Cambridge, ON02-2023
High School Diploma
Huron Heights Secondary School
Kitchener, ON06-2022
Skills
- Customer Relationship Development
- Client Retention Strategies
- HVAC Troubleshooting Expertise
- HVAC and Plumbing Knowledge
- Team Leadership and Collaboration
- Customer Account Management
- Time Management
- Conflict Resolution
- Proficient in Microsoft Office, Google Apps, and Epicor Eclipse
Certification
G2 Gas Technician Licence
References
References available upon request.
Timeline
Account Manager, Inside Sales
McKeough Supply
09.2025 - Current
Inside Sales, Team Lead
Marks Supply Inc
11.2023 - 09.2025
HVAC Installer
365 Heating & Cooling
07.2023 - 11.2023
HVAC Installer
Aire One KW
07.2022 - 04.2023
HVAC G2 Gas Technician Licence
Hi-Mark – Occupational Skills Training Centre
High School Diploma
Huron Heights Secondary School