Jordan Seay
Vancouver
Summary
A strategic and effective Senior Program Manager with 14 years of experience in team management, program management, development and support. A problem solver with a passion for team building.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Kitchen and Volunteer Manager
WISH Drop-in Centre
06.2023 - Current
- Seasoned Kitchen and Volunteer Manager with a strong history of guiding teams to produce top-notch meals promptly
- Skilled in organization and problem-solving, with a knack for optimizing staff and resource management to meet stringent deadlines
- Dedicated to implementing cost-saving strategies
- Works with department heads to develop a comprehensive volunteer needs assessment
- Tracks 50 volunteers, and records skills, performance, availability and scheduling
- Works with Administration to develop a system of volunteer benefits and recognition program
- Works with appropriate staff to ensure volunteers and kitchen staff are properly trained in their area of service
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Sous Chef
St James Well
09.2019 - 06.2023
- Disciplined and dedicated to meeting high-quality standards
- Trained kitchen staff to perform various preparation tasks under pressure
- Monitored food and labor costs to verify budget targets were met
- Planned and directed high-volume food preparation in fast-paced environment
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Supervisor
Starbucks Coffee
09.2011 - 12.2018
- Evaluated customer needs and feedback to drive product and service improvements
- Devised and implemented processes and procedures to streamline operations
- Frequently inspected production area to verify proper equipment operation
- Helped meet changing demands by recommending improvements to business systems or procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
EMT
PRN Ambulance
01.2014 - 11.2015
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
- Uphold infection control and prevention policies across different patient-facing areas
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Shift Lead
Pizza Hut
01.2009 - 01.2011
- Scored 100% on surprise health inspection
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Chosen to go to the Managers' conference in 2010
- Enforced company policies and regulations with employees
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Resolved conflicts between employees to maintain positive and productive work environments
Education
Diploma -
Glendale High School
Glendale, CA06.2008
Skills
- Client relationship management
- Risk management
- Volunteer and kitchen staff training, orientation, onboarding and development
- Budget control
- Strategic planning
- Food production management
Languages
English
Sign Language
Certification
OFA 3
Food Safe Level 1
Timeline
Kitchen and Volunteer Manager
WISH Drop-in Centre
06.2023 - Current
Sous Chef
St James Well
09.2019 - 06.2023
EMT
PRN Ambulance
01.2014 - 11.2015
Supervisor
Starbucks Coffee
09.2011 - 12.2018
Shift Lead
Pizza Hut
01.2009 - 01.2011
OFA 3
Food Safe Level 1
Diploma -
Glendale High School
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