Years of Customer Service
Jordan Rodgers
Dartmouth,NS
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
2
2
Years of Local SEO
3
3
Years of Leadership Experience
Work History
Local SEO Coorinator
VERB Interactive
04.2022 - Current
- Optimized Google Business Profile content for better search engine ranking, leading to increased organic traffic.
- Collaborated with cross-functional teams to ensure consistency in branding and messaging across digital channels.
- Managing client citations across multiple websites.
- Communication with project delivery and accounts teams to ensure client requests are delivered in a timely manner.
- Training new team members on current processes and procedures.
- Creating and updating crucial work documentation to ensure a streamline onboarding & training process
Team Leader / Customer Service Representative
Purple Cow Internet
06.2021 - 10.2022
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured timely exchange of information between team members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Digital Marketing Intern
Grandway Marketing
04.2022 - 05.2022
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Building websites from scratch using WordPress and Divi,
- Problem-solving technician-related client issues on their sites.
- Completed keyword research using SEMrush, Backlink generation, On-page SEO
- Updating content to customers revisions requests and providing copywriting adjustment
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Created engaging content for Pinterest, Facebook, and Instagram.
Security Guard / Loss Prevention Officer
APPS
03.2020 - 06.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Education
Diploma - Business & Digital Marketing
Eastern College
Halifax, NS04.2022
Skills
- Customer Relationship Management
- Customer Service
- Conflict Resolution
- JIRA
- Salesforce
- Slack
- Google Business Profile Management
- SEO
- Multitasking
- Problem Solving
Languages
English
Native or Bilingual
Certification
McGill Personal Finance Essentials
A Beginners Guide To Local SEO
Google Business Profile Management 101
Level Up Your Local SEO With Brightlocal
Working with Upset Customers
References
References available upon request.
Timeline
Local SEO Coorinator
VERB Interactive
04.2022 - Current
Digital Marketing Intern
Grandway Marketing
04.2022 - 05.2022
Team Leader / Customer Service Representative
Purple Cow Internet
06.2021 - 10.2022
Security Guard / Loss Prevention Officer
APPS
03.2020 - 06.2021
Diploma - Business & Digital Marketing
Eastern College
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