Jordan Reid

• Create and lead group facilitations as part of a holistic recovery approach, fostering a supportive environment for clients to address PTSD, anxiety, and depression, with a particular focus on veterans and first responders
• Collaborate closely with the clinical counseling team to facilitate a comprehensive bio-psycho-social approach to recovery from PTSD, anxiety, and depression, focusing primarily on veterans and first responders
• Conduct personalized coaching sessions and guided mindfulness practices, utilizing a one-on-one approach to support clients in managing their symptoms and fostering resilience outside of formal counseling sessions

• Spearheaded the development and execution of a new training program tailored for new hires.
• Interviewed and on-boarded new hires by providing company information, facilitating onboarding processes and establishing position-related requirements
• Played a pivotal role in organizing and executing events, including fundraising efforts such as grant writing, to support organizational objectives
• Engaged with the community through informative and impactful presentations, fostering meaningful connections while promoting the organization

• Utilized case management skills for 243 person case-load, to provide crisis intervention, emotional support, and community-based resources to victims of sexual assault, intimate partner violence and child abuse
• Work directly with the MCFD and RCMP Intimate Partner Violence Unit to assist high risk clients in safety planning, court support, advocacy and other resources available
• Member of ICAT committee to assist with safety planning of high-risk files

• Supervised two Master of Social Work (MSW) students from the University of British Columbia Okanagan (UBCO)
• Evaluated student progress through regular assessments and provided constructive feedback, leading to higher levels of achievement.
• Provided ongoing support, mentorship, and guidance related to intimate partner violence, child abuse, and sexual assault, drawing from expertise in the field and prior education

• Recommended long-term treatment, short-term treatment and individualized and group drug counseling for clients with substance abuse issues
• Triaged clients to fill 10 detox beds, assessed limitations and issues and coordinated referrals for addictions services to address clients needs
• Utilized strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care

• Planned and facilitated group sessions with clients to encourage communication and relationship building
• Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating withdrawal management environment
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs

• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
• Provided harm reduction supplies and education to approximately 40 clients each shift
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• Observed strict confidentiality rules to maintain data integrity and protect clients
• Assisted finance and payroll departments by digitalizing and filing all documents through Laserfiche, completing one years worth of scanning in 8 months
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

• Assisted Attorneys by conducting research into issues such as Bill C-92, compiling information and preparing summaries.
• Maintain organized office and case-specific paper and digital files for easy tracking and retrieval
• Produce accurate office files, update spreadsheets and craft presentations to support team and boost efficiency

• Hired and trained new employees, demonstrating best methods for serving clients and guests
• Resolved guests complaints while maintaining positive customer environment
• Supervised team of 14 front of house staff and helped to resolve issues arising during shifts

• Reviewed and updated client correspondence files and payroll database information to maintain accurate records
• Managed conversion of all Canadian employees from the previous payroll system to new ADP payroll system

• Performed general office duties, including answering multi-line phones, routing calls and messages and restocked office supplies
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation