Jordan Ratliff

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided safe mobility support to help patients move around personal and public spaces.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Responsible for processing recertifications, performing quality control reviews under the Section Eight Management Assessment (SEMAP) and reviewing tenant eligibility packets for compliance.

• Streamlined communication between all parties involved in housing transactions by maintaining open lines of communication and promptly addressing any concerns or questions.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

• Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
• Enhanced fraud detection by implementing advanced chargeback prevention strategies and tools.
• Streamlined the dispute resolution process through effective communication with merchants, banks, and customers.
• Minimized fraudulent claims by thoroughly reviewing transaction data and substantiating evidence provided by merchants or customers.
• Investigated disputed credit or debit card transactions.
• Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
• Resolved disputes by processing refunds and debits to cardholders or merchants.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Educated customers on use of banking website and mobile apps.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Reduced teller errors by implementing thorough training and procedural updates.

• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.