Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Potter

Coquitlam,British Columbia

Summary

Experienced and results-oriented Assistant Sales Manager with ten years of experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. I am also experienced in providing high quality service to callers, working to address and meet all needs. Skillful at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Overview

9
9
years of professional experience

Work History

Dog Walker

Rover
Vancouver/ New Westminster, BC
03.2019 - Current
  • Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
  • Scheduled dog walking services and collected payments from pet owners.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Walked up to 4-6 dogs each 30-60 minutes to provide exercise and allow bathroom breaks.

Sales Representative

Premium Sports Broad Casting
New Westminster, BC
07.2019 - 10.2019
  • Manage over 300 commercial business accounts.
  • Create and send applicable contracts to commercial businesses for the licensing to show sporting events at their establishments.
  • Ex of sporting events that I sold: UFC/ DAZN/ TSN/Sportsnet/ NHL/NFL/WWE -Create accounts for new businesses.
  • Gather capacity documents and images of facility to create the proper contracts.
  • Take/ follow up on payments for the events.
  • Whether that be via credit card, direct deposit or cheque.

Outbound Customer Service Representative

Canada Drives
Vancouver, BC
10.2018 - 07.2019
  • Call clients about applications that I have received and verify all information.
  • Answer any questions and objections that the client may have.
  • Look over the clients credit report.
  • Match the client up with a dealership in their area.
  • Call the Auto Loan Specialist and transfer the client over.
  • Train new staff when they start.
  • Text all employees customers who prefer to verify details via text instead of over the phone.

Floor Manager

Oak + Fort
Vancouver, BC
06.2016 - 04.2018
  • Trained and developed new staff.
  • In the moment coaching with the sales staff.
  • Achieved top sales of the store monthly.
  • Opening and closing cash counts.
  • Handling cash transactions.
  • Providing exceptional customer service.
  • Building a relationship with clients.
  • Creating outfit looks and offering suggestions.
  • Handling and resolving customer service issues.
  • Receiving and counting shipments.
  • Merch tasks: Merchandising of the store and placing new items.

Education

Global makeup artist certificate in Make up/ special fx Blanche MacDonald Centre -

Banche MacDonald
Vancouver
2013

Grade 12 diploma - undefined

Yorkton regional high school
2011

Skills

  • Efficient in POS systems
  • Exceptional phone etiquette
  • Problem resolution
  • Effective time management
  • Proficient in Adobe
  • Customer service
  • Leadership and Teamwork

Timeline

Sales Representative

Premium Sports Broad Casting
07.2019 - 10.2019

Dog Walker

Rover
03.2019 - Current

Outbound Customer Service Representative

Canada Drives
10.2018 - 07.2019

Floor Manager

Oak + Fort
06.2016 - 04.2018

Global makeup artist certificate in Make up/ special fx Blanche MacDonald Centre -

Banche MacDonald

Grade 12 diploma - undefined

Yorkton regional high school
Jordan Potter