Jordan Penegor
Mount Shasta
Summary
Detail-oriented individual known for exceptional customer service and effective inventory management. Established ability to multitask and maintain organization, contributing to high-quality service and team performance. Dynamic professional with proven ability to manage high-volume interactions and resolves conflicts swiftly. Quick learner that wants to work and do an excellent job.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Barista, Waitress, Manager
20 years, variety of places
Reno, Sedona, Telluride, Santa Cruz, Santa Rosa
08.2005 - 08.2025
- Prepared high-quality beverages according to customer preferences and recipes.
- Ensured cleanliness and organization of workstation and customer areas to enhance customer experience.
- Provided excellent customer service through friendly interactions and prompt service.
- Managed cash register operations, processing payments accurately and swiftly.
- Restocked supplies, ensuring availability of ingredients and materials throughout shifts.
- Trained new baristas on beverage preparation and customer service standards to maintain quality and consistency.
- Coordinated with team members to streamline workflow during busy hours, reducing wait times.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created promotional displays for advertising special events or promotions at the cafe.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.5
Education
Associate of Arts -
Truckee Meadows Community College
Reno, NV05-2015
High School Diploma -
Damonte Ranch High School
Reno06-2012
Skills
- Customer engagement
- Inventory tracking
- Conflict resolution
- Team collaboration
- Clear communication
- Hospitality and accommodation
- Active listener
- Workflow management
- Problem solving
- Attention to detail
- Multitasking and organization
- Exceptional customer service
- Excellent memory
- Positive and professional
Certification
- Certified Massage Therapist
Timeline
Barista, Waitress, Manager
20 years, variety of places
08.2005 - 08.2025
Associate of Arts -
Truckee Meadows Community College
High School Diploma -
Damonte Ranch High School