Jordan Pantazoglou
Saskatoon,SK
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Mulligan's/Ramada
09.2024 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Completed requisitions to maintain required stock par levels.
Server
Montana's BBQ & Bar
03.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Barista
Starbucks
03.2022 - 03.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Bartender
The Canadian Brewhouse
07.2021 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Personal Shopper
Save On Foods
09.2020 - 07.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Guest Experience Leader
McDonald's
10.2019 - 06.2021
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Outdoor Education Instructor
Camp Monahan
07.2018 - 08.2018
- Collaborated effectively with fellow instructors to enhance program offerings and improve overall participant experience.
- Developed strong team dynamics among students through group challenges and team-building exercises.
- Facilitated meaningful connections between students and nature with immersive outdoor experiences tailored to individual interests and abilities.
- Increased student confidence and independence by teaching wilderness survival techniques and first aid skills.
Education
Diploma - Business
Saskatchewan Polytechnic
Saskatoon, SK06-2025
High School Diploma -
Dr. Martin Leboldus
06.2018
Skills
- Basic accounting
- Health codes compliance
- Mixology
- Bar restocking
- Engaging personality
- Service-oriented mindset
- Table resetting
- High-volume dining
Certification
- Serve It Right Saskatchewan
Languages
English
Timeline
Bartender
Mulligan's/Ramada
09.2024 - 01.2025
Server
Montana's BBQ & Bar
03.2023 - 07.2023
Barista
Starbucks
03.2022 - 03.2023
Bartender
The Canadian Brewhouse
07.2021 - 11.2021
Personal Shopper
Save On Foods
09.2020 - 07.2021
Guest Experience Leader
McDonald's
10.2019 - 06.2021
Outdoor Education Instructor
Camp Monahan
07.2018 - 08.2018
High School Diploma -
Dr. Martin Leboldus
Diploma - Business
Saskatchewan Polytechnic
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