Jordan Pamela Martin
Toronto,Canada
Summary
Experienced event management professional with a proven track record in planning and executing successful events. Demonstrated ability to handle logistics and client relations effectively. Strong collaboration and adaptability skills. Expertise in project management, vendor coordination, and budget oversight for seamless event execution.
Overview
2026
2026
years of professional experience
Work History
Junior Operational Manager
Goddess Cafe
Pretoria
- Supervised supply purchases, management and tracking in line with budgetary requirements
- Modelled business processes to identify strengths, weaknesses, and opportunities for improvement
- Advised senior management on facilities needs and delivered ongoing operational support
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery
- Monitored staff performance and developed improvement plans
- Coordinated strategic plans for administrative services management and optimization to best use available resources
- Built recipe cards
- Payroll and administrative duties, performed HR duties
Restaurant Floor Manager
Goddess Cafe
Pretoria
- Opened and closed the restaurant 5 days weekly
- Set workplace culture by leading by example and demonstrating hard work and diligence to daily tasks
- Led through a customer and quality-focused approach to improve guest experience
- Developed and delivered staff training, including customer service, complaint resolution and fine dining
- Designed floor layout for restaurant, optimizing workflow, and maximizing patron capacity
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
- Guaranteed compliance with food safety procedures and quality control guidelines
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards
- Maintained overall knowledge of functionality in every department to facilitate assistance when needed
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers
Junior Events Coordinator
Goddess Cafe
Pretoria
- Planned, organized, and executed promotional events
- Organized corporate events, including luncheons and dinners, conferences, and special events
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings
- Managed onsite teams' operations, sourced materials, and handled problems and feedback from clients, promoting positive brand image
- Supervised event happenings and intervened quickly to resolve problems
- Managed 6 function venues across 2 stores
Maitrè D
Goddess Cafe
Pretoria
- Engaged with patrons to boost customer service and identify ways to improve experiences
- Scheduled employees to keep shifts well-staffed
- Sorted and distributed post to all floors and personnel, neatly and promptly
- Kept reception area tidy, stationery cupboard well-stocked and surfaces clean
- Met and greeted clients and guests, showing them to the right floor and meeting rooms
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
Sales & Event Manager
Toben Food by Design
Toronto, ON
11.2024 - Current
- Ensured cost-effective outcomes through contract negotiation and budget management.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Organized event logistics to ensure smooth planning.
- Engaged with new and returning clients to identify specific event requirements.
- Craft specialized proposals outlining menu customization, personnel allocation, rental projections.
- Directed event execution with responsibilities such as coordinating staff and arranging rentals.
- Meet with potential clients, discuss all aspects of their event and make site visits to private and public venues
- Recommend appropriate service styles and menu selections.
- Orchestrated tasting events designed to attract new business while maintaining relationships with existing clients.
- Create schedules and floor plans
- Work closely with chefs to design well-planned menus.
- Manage on-location event execution.
- Liaise efficiently between the culinary staff, service staff and the client when on site at event
- Solidify catering contracts and sign backs
- Payment scheduling and invoice preparation for completed events
- Engaged in ongoing outreach efforts to attract new clientele.
Head of Events (senior events co-ordinator)
Goddess Cafe
Pretoria, Canada
07.2020 - 03.2024
- Assessed event success and uncovered room for improvement through client feedback
- Administered contracts to deliver outstanding vendor coordination, timeline development and day of coordination services
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment
- Managed team to discuss logistics, monitor timeline and implement priority tasks and deadlines
- Formulated post-event reports to inform management regarding success metrics and performance of events
- I execute and run 13 function venues a week as well as oversee two
- I put together and compile roughly 20 - 25 events a week
- Compiled all invoices and quotes to all clients
- Utilized experience in hospitality to build positive, professional client and customer relations
- Worked with tireless energy and enthusiasm to aid team achievement against event deadlines
- Used customer service expertise to enhance audience enjoyment and provide first-class event experiences
Education
Higher Level 2 FHS - Catering
Baobab
Cape Town01.2020
Completed STCW - Marine firefighting, Personal Survival techniques (PSST), Personal Safety and Social Responsibility (PSSR), Proficiency in Dedicated Security Duties (PDSD), Elementary Maritime First Aid
Paarden Eiland
Paarden Eiland01.2020
Completed Stewardess Course - Basic wine and Mixology course, Basic food service
SYSA
Cape Town01.2019
Matric - Mathematics Literacy, Life Orientation, Business Studies, Afrikaans, English, Art, Geography
Carpe Diem Academy
Pretoria, GP01.2019
Skills
- TripleSeat
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Team leadership
- Guest relations
- Customer service
- Business growth
- Event planning
- Training of Staff
- Building Recipes
- POS knowledge
- BOH & FOH knowledge
- Teamwork
- Health and food service regulations knowledge
- Social media
- Canva
- Xero
- Spreadsheets
- Leadership
- Interpersonal relations
- Communication
- Management
- Event Management
Languages
English
Native or Bilingual
Timeline
Sales & Event Manager
Toben Food by Design
11.2024 - Current
Head of Events (senior events co-ordinator)
Goddess Cafe
07.2020 - 03.2024
Completed Stewardess Course - Basic wine and Mixology course, Basic food service
SYSA
Matric - Mathematics Literacy, Life Orientation, Business Studies, Afrikaans, English, Art, Geography
Carpe Diem Academy
Junior Operational Manager
Goddess Cafe
Restaurant Floor Manager
Goddess Cafe
Junior Events Coordinator
Goddess Cafe
Maitrè D
Goddess Cafe
Higher Level 2 FHS - Catering
Baobab
Completed STCW - Marine firefighting, Personal Survival techniques (PSST), Personal Safety and Social Responsibility (PSSR), Proficiency in Dedicated Security Duties (PDSD), Elementary Maritime First Aid
Paarden Eiland