JORDAN OSMAN
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
14
14
years of professional experience
Work History
Tool Hire Supervisor
Jewson
Torquay, United Kingdom
08.2024 - 05.2025
- Responsible for managing the Tool-Hire department in the branch.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Overseeing the teams performance, providing guidance and support, and ensuring they meet targets and standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw compliance with industry and company regulations as well as company policies, ensuring safe and legal operational environment.
- Efficiently scheduling, allocating and managing the tools to maximise capacity and ensure contracts are fulfilled.
- Ensuring tools are properly serviced and maintained, addressing any technical problems or repairs.
- Processing sales orders, managing deliveries, advising customers on trading terms and providing excellent customer service
Site Manager
Maen Karne
Kingskerswell, United Kingdom
01.2019 - 08.2024
- Responsible for overseeing the safe, efficient and compliant operation of the bagging plant.
- Manage the bagging process, ensuring quality and quantity of bagged aggregates and addressing any issues or concerns.
- Work with other Maen Karne sites to share resources and loads, and assist with stock transfers.
- Ensure plant and equipment are maintained in a safe and operational condition.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
Construction Site Laborer
Wyse Homes Ltd
Paignton, United Kingdom
01.2018 - 01.2019
- Ensured safety compliance on the construction site through regular inspections and adherence to guidelines.
- Performed regular equipment inspections to identify potential hazards, maintaining a safe work environment for all team members onsite.
- Collaborated with cross-functional teams to ensure seamless communication between different departments involved in construction projects.
- Maintained a clean work environment by regularly clearing debris, promoting safety, and reducing potential hazards.
- Consistently met deadlines through diligent task execution and proactive problem-solving skills.
- Prepared construction sites for new projects by removing obstacles and debris, enabling a smooth start to each assignment.
- Improved construction site efficiency by collaborating with team members and assisting in various tasks.
Customer Sales Consultant
Post Office
Paignton, United Kingdom
11.2016 - 01.2018
- Greet customers, provide information and assist with enquiries related to postal services, financial products and other offering.
- Sell stamps, retail products, financial services (such as travel insurance and foreign currency) and promote other relevant offerings to meet sales targets.
- Provided expert advice on product features, benefits, and usage, fostering informed decision-making amongst customers.
- Introduced new products to customers, driving product awareness and increasing overall sales.
- Developed long-lasting relationships with clients, promoting repeat business and loyalty.
- Worked collaboratively within a team environment to achieve collective sales targets consistently each month.
- Handling cash transactions, processing payments for bills and other services and managing paperwork related to vehicle registrations and other transactions.
- Adhering to security procedures and policies related to handling cash, sensitive information and other regulated activities.
Sales Assistant
Officers Club
Torquay, United Kingdom
03.2016 - 11.2016
- Making a positive first impression and providing a warm welcome.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintain the stores appearance ensuring it is tidy, organized and visually appealing.
- Assisting with deliveries, unpacking and organizing the new stock.
- Being vigilant and taking measures to prevent theft.
Duty Manager
Whitebread
Paignton, United Kingdom
09.2013 - 03.2016
- Responsible for overseeing the daily operations of the restaurant, over-seeing the front of house team, ensuring smooth service and maintaining high customer service.
- Interacting with guests, addressing any concerns and ensuring a high level of customer satisfaction.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Daily banking, reconciliations and floating the tills.
- Liaising with the kitchen team to ensure smooth communication and teamwork.
- Stock management, order/replenish stock, ensure the team are rotating stock as needed and ensure all beer lines are cleaned according to the company guidelines.
Bar/Wait Staff Member
Whitbread
Paignton, United Kingdom
03.2011 - 09.2013
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Education
Level Three National Diploma - Sports Science And Coaching
South Devon College
Paignton, United KingdomHigh School Diploma -
King Edward VI Community College
Totnes, United KingdomSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Inventory control
- Team building
- Processes and procedures
- Operations management
Languages
English
Native or Bilingual
Timeline
Tool Hire Supervisor
Jewson
08.2024 - 05.2025
Site Manager
Maen Karne
01.2019 - 08.2024
Construction Site Laborer
Wyse Homes Ltd
01.2018 - 01.2019
Customer Sales Consultant
Post Office
11.2016 - 01.2018
Sales Assistant
Officers Club
03.2016 - 11.2016
Duty Manager
Whitebread
09.2013 - 03.2016
Bar/Wait Staff Member
Whitbread
03.2011 - 09.2013
Level Three National Diploma - Sports Science And Coaching
South Devon College
High School Diploma -
King Edward VI Community College