Jordan Norris
Kingston,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Carpenter
Winmar Property Restoration
02.2023 - 05.2024
- Completed installations of building structures, trim, flooring, and cabinetry.
- Led garages, residential homes, and addition projects to completion.
- Conducted thorough final inspections of completed projects to assure adherence to specifications and industry standards.
- Enhanced team productivity by implementing efficient project management strategies and prioritizing tasks.
- Earned a reputation for exceptional craftsmanship by consistently exceeding client expectations in both design and functionality aspects of projects.
- Developed strong relationships with clients, leading to repeat business and referrals from satisfied customers.
- Planned and executed work with proper tools and materials to maximize productivity.
- Resolved issues as they arose during projects, utilizing critical thinking skills and effective problem-solving techniques for quick resolutions.
- Collaborated with architects and designers to ensure accurate execution of blueprints and specifications.
Owner/Operator
JN Building Services
07.2020 - 01.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Head of Security/Manager
Little Texas
09.2016 - 01.2018
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Collaborated with local law enforcement agencies to strengthen partnerships and enhance overall safety in the community.
- Streamlined communication between security staff, improving response times to potential threats.
- Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.
- Oversaw budget allocation for security department expenditures, maximizing efficiency while maintaining high-quality service provisions.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Guard/Supervisor
The Hub Group
10.2012 - 02.2016
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
- Streamlined communication with team members for improved incident response times and overall efficiency.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
- Managed security staff rotation for position coverage on breaks.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Assessed electronic security systems and reported malfunctions.
- Trained security workers on site-specified procedures.
Lead Hand
McGillivray Drywalling
10.2011 - 06.2020
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Clean and prepare surfaces
- Measure, cut and fit drywall sheets for installation on walls and ceilings
- Position and secure sheets to metal or wooden studs or joists
- Cut and install metal/vinyl corner beads to protect exterior corners
- Fill joints,nail indentations, holes and cracks with joint compound using trowel and broad knife
- Tape over joints using taping machine and embed tape in compound
- Smooth out excess compound and allow coat to dry
- Apply successive coats of compound and sand seams and joints
Education
High School Diploma -
Bayridge Secondary School
Kingston06-2011
Skills
- General security
- Superior customer service
- First aid and CPR certified
- Conflict de-escalation
- Conflict resolution techniques
- Entrance control
- Verbal and written communication
- Event security
- Patrol operations
Languages
English
Full Professional
Certification
- Licensed Security Guard
- Use of Force Training (Ontario Security)
- First Aid & CPR Training (Level C)
- Working at Heights
- Asbestos Level 1&2
- WHMIS
- Stilts Certificate
Timeline
Lead Carpenter
Winmar Property Restoration
02.2023 - 05.2024
Owner/Operator
JN Building Services
07.2020 - 01.2023
Head of Security/Manager
Little Texas
09.2016 - 01.2018
Security Guard/Supervisor
The Hub Group
10.2012 - 02.2016
Lead Hand
McGillivray Drywalling
10.2011 - 06.2020
- Licensed Security Guard
- Use of Force Training (Ontario Security)
- First Aid & CPR Training (Level C)
- Working at Heights
- Asbestos Level 1&2
- WHMIS
- Stilts Certificate
High School Diploma -
Bayridge Secondary School
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