Jordan Nelson

Gilroy

Summary

A dedicated worker who is looking to expand my skillset and find a place to exercise and build upon my strong work ethic. I’m a quick learner, team player and believe communication is key. I want to make a difference in the work I do & I’m ready to work hard to earn that role being an invaluable member to the team.

Overview

years of professional experience

Work History

Cashier / Field Assistant -

Spina Pumpkin Farm

San Jose

10.2022 - 11.2022

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Loaded pumpkins into pumpkin launchers and maintained customer satisfaction.
Dealt with any issues and questions that arose on the spot from a customer and or coworker.

Host, Server

Ninja Sushi

Gilroy Ca

06.2024 - 02.2025

Handled high-pressure situations with composure & made quick thinking decisions to prioritize accordingly.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival. Took reservations, answered customer questions about hours, seating, and menu information, and provided accurate estimated wait times.
Received all to-go orders by phone, online or DoorDash. Packaged all to-go orders with accuracy implementing check & balances to ensure minimal mistakes.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Focused on guest satisfaction by anticipating needs.
Effectively handled large parties with a clear line of communication with the server/host to provide the best guest experience.

Supervisor

PUMA

Gilroy, CA

08.2025 - Current

Supervised daily operations to ensure efficient store performance and customer satisfaction.
Resolved customer inquiries and complaints promptly, enhancing overall service quality.
Trained and mentored new staff on sales techniques and customer engagement strategies.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
Opened and closed store independently and prepared nightly bank drop for manager.

Education

Associate of Science -

Christopher High School