Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordan McIntyre

Airdrie

Summary

Dynamic retail professional with a proven track record at Sobeys and Barbecues Galore, excelling in customer service and team leadership. Skilled in optimizing store operations and enhancing team performance, Known for strong problem-solving abilities and excellent communication skills, I am dedicated to achieving sales goals and fostering customer loyalty. Skilled in communication, problem-solving, and time management.



Overview

15
15
years of professional experience

Work History

Sales Associate

Barbecues Galore
03.2015 - Current
  • Assisted customers in product selection and provided information on features and benefits.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Handled customer inquiries and resolved issues promptly to enhance overall shopping experience.
  • Engaged in training sessions to develop knowledge of products, promotions, and company policies.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Monitored store cleanliness and organization, ensuring a welcoming environment for customers.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Operated forklifts and pallet jacks to efficiently move inventory within warehouse.

Grocery Manager

Sobeys
07.2012 - 12.2014
  • Oversaw daily operations, ensuring optimal inventory levels and product availability.
  • Developed schedules for staff, ensuring adequate coverage during peak hours.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Implemented staff training programs, enhancing team performance and customer service skills.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Streamlined restocking processes, reducing downtime and improving store efficiency.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Negotiated with suppliers for better pricing, improving store's profit margins.

Front Cash Supervisor

Shoppers Drug Mart
12.2010 - 06.2012
  • Supervised daily cash operations, ensuring accuracy.
  • Conducted regular audits of cash registers to identify and resolve variances promptly.
  • Trained and mentored team members on cash handling procedures and customer service excellence.
  • Implemented new strategies for reducing cashier errors, resulting in improved overall performance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring consistent adherence by all team members.
  • Maintained a clean, organized workspace to ensure smooth workflow and enhance the customer experience.
  • Coordinated breaks for team members efficiently while maintaining optimal coverage at the front end of the store.
  • Communicated with store leadership on employee performance and development needs.
  • Assisted customers with inquiries about products, services, or current promotions, enhancing their shopping experience.

Education

High School Diploma -

North Battleford Comprehensive High School
North Battleford, SK
05-2000

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Reliable and punctual
  • Verbal/written communication
  • Retail store operations

Languages

English
Full Professional

Timeline

Sales Associate

Barbecues Galore
03.2015 - Current

Grocery Manager

Sobeys
07.2012 - 12.2014

Front Cash Supervisor

Shoppers Drug Mart
12.2010 - 06.2012

High School Diploma -

North Battleford Comprehensive High School

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Jordan McIntyre